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| 1. Customer Service Project |
A customer service project implemented by the hospital in 2007/08 that responded well to the needs of its clientele, drew praise from them and/or positively projected the hospital as a quality service provider. Ideally the project also reduced costs, or at least did not require major capital expenditure. |
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| 2. Marketing, PR or Promotional Project |
A project implemented in 2007/08 that made an impressive impact on clients and the public, and/or that resulted in the hospital’s gaining recognition as an innovator, or leader in the field or that resulted in business generation. |
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| 3. Human Resource Development Project |
A series of activities or a project undertaken by the hospital in 2007/2008 that was aimed at developing a large number of its people as knowledge-based workers, and/or sharing of skills or technology with others. |
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| 4. Department Service Improvement Project |
A project successfully completed in 2007/08 in any of the specialized (technical) areas of hospital management such as Nursing, Laboratory, Radiology, etc. showing measurable results of having improved the service in such areas as reduction in medication errors, reduced waiting times, prevention of service defects, or faster results. |
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| 5. Internal Customer Service Project |
are awards for any hospital department or unit that implemented in 2007/2008 any outstanding projects on how better to serve their co-departments or employees better. |
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| 6. Community Service Project |
An undertaking implemented or significantly improved in 2007/08 that made a difference in the improvement of healthcare in the community. |
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| 7. Patient Safety / Quality Medical Care project |
This award is for the hospital that introduced an outstanding project for the monitoring and improvement in the delivery of quality medical care. Projects for the reporting, deliberation, management and prevention of Sentinel Events are included as part of this category. |
