Track 1.
Hospital Administration |
1. A tutorial on getting your departments key indicators right? The art and science of setting goals and performance standards in any hospital department
2. You can’t do it without the Doctor! Five tried and proven ways how your department can get better cooperation from Doctors.
3. Quality People is the answer: How to hire, train, retrain and retain staff in your department
4. A short course on LEAN MANAGEMENT Techniques to increase your department’s performance.
5. How to cope with scarce resources in your department: Outsourcing, process engineering and focusing on core competencies. |
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Track 2.
Operations Efficiency
Topics that have to do with improving productivity
and efficiency in any hospital department. |
1. Reduce waiting or response time by understanding Queuing theory: How to manage the arrival rate, improve your service rate upon arrival and the optimum service stations (Advanced course)
2. By popular demand! All the tools of analyzing, improving processes to improve service and reduce cost
3. WHO (or WHAT) DONE IT?: SAPADA and the art and science of finding out what really caused it? A case study.
4. The forgotten art of function analysis and value engineering: How to provide the same or better value with less effort and cost.
A step by step guide to analyze the service delivery system in your department – Does it ensure quality service, speed and reliability and at reasonable cost? |
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Track 3.
Managing Patient Safety
Topics that help hospital managers improve
safety for their patients through prevention of
adverse events, including medical, paramedical
and non medical functions. |
1. A step by step guide to create a culture of safety in your hospital department
2. Why and how to integrate clinical and operational risk management: Case studies.
3. To err is inhuman: How to fool proof potential errors, establish control and assure sustainability
4. Improving patient safety by improving communication skills of hospital staff with patient (and family).
5. The tangible benefits of Risk Management in Patient safety: Why it’s cost effective and how it leads to better service. |
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Track 4.
Quality Management and Customer Service
Topics specifically related to “Quality” Management and improving customer service |
1. An advanced course in customer service: Getting to know your patients, developing a patient centric service and more.
2. Best practices in patient service revealed: Examples of “golden moments” in service and how to achieve these on a regular basis
3.
Advanced Benchmarking tools and techniques for improving patient service
4.
How to generate continuous quality improvement ideas and projectsin your department.
5.
A model Quality Performance Dashboard: If you think you are good, what indicators should be measured, why, and how?
Dashboard: If you think you are good, what indicators should be measured, why, and how? |
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Track 5.
Technological Developments /
E Commerce
Topics that show hospital managers how technology can be harnessed to improve revenues and reduce costs … and what the tech future has in store. |
1. An advanced look at telemedicine – what is already possible, how remote diagnosis is performed, what partnerships you need to develop and where it is all headed
2.
How to design and implement an advanced Electronic Medical Records system for greater efficiency and enhanced collaboration among nurses, doctors, and patients.
3.
Seven ways how using equipment properly can improve patient safety and comfort, efficiency of service and reliability of results.
4.
What’s “data mining”? Can hospitals use this to advantage?
5.
IMT’s the buzz! Understanding the state of the art uses of IMT (Information and Medical Technology) in today’s hospital departments. |
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Track 6. Essential Skills for Hospital Managers
Topics that improve the individual abilities of hospital managers, no matter what their background |
1. By Popular Demand: How to Effectively Communicate Negative Messages
2. Dealing with difficult people: Strategies that work
3. What every hospital manager needs to know about group culture, motivating for performance, developing peer relationships and managing conflict
4. Leadership and the Human side of Enterprise: 10 tried and proven steps to improving your leadership skills.
5. The Science of Coaching with EQ. |
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Track 7. Marketing, Sales and PR for Hospitals
Topics related to sales and marketing of hospital services from product or service development to pricing and promotions. PR and advertising is covered. |
1. An advanced program on brand development: How to analyze what your hospital brand stands for? How to extend branding to the department level.
2. Beyond the basics: When and how hospitals and even departments can and should use focus groups in deciding on price and service attributes.
3. The need, the value and the basics of preparing and executing a hospital PR plan.
4. Ways to apply consumer marketing tools to sell your department to doctors and patients
5. Going international: Successful strategies for hospitals to market their services abroad |
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Track 8. Finance and business for the uninitiated
Topics related to sales and marketing of hospital services from product or service development to pricing and promotions. PR and advertising is covered. |
1. An advanced course on how to compute the cost per bed per day? How to allocate overhead. Ways to use this information to reduce costs.
2. Understanding your hospital department’s financial results – for non-financial managers.
3. You can’t compete on price! What EVERY revenue department MUST learn
4. By popular demand: The REAL secrets on how to cut costs without sacrificing service.
5. Nine business skills that Hospital managers need. |