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| Topic |
Speaker |
| Making Safety a Priority: Why it matters to you? |
Prof. Lucian L. Leape
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| Topic |
Speaker |
| Tackling the Global Patient Safety Agenda: WHO and World Alliance for Patient Safety |
Ms. Karen Timmons |
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| Topic |
Speaker |
| Making the Most of HealthCare Marketing |
Dr. Dalal Haldeman |
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| Topic |
Speaker |
A. Evaluating Cost Effectiveness in Acquisition and Utilization of New Healtare Technologies |
Dr. Joseph Dyro |
| B. Beyond prevention: What predictive maintenance can do to improve service and reduce costs of hospital departments |
Prof. Brooke Hollis |
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| Topic |
Speaker |
| A. Accreditation Tools to Enhance Patient Safety |
Ms. Karen Timmons |
| B. Engineering Patient Safety Culture in Hong Kong Hospital Authority |
Dr. David Lau |
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| Topic |
Speaker |
| Service Delivery System Improvements at the UK National Health Service |
Prof. Stephen Chick |
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| Topic |
Speaker |
| A1: Implementing change in your hospital or department: When and how to go about it |
Mr. Randall Arlett and Mr. Leong Yew Meng |
| A2: Competency training: How to harness the true strength of your staff using behavior analysis |
Dr. Bob Beaudoin |
| A3: The role of Risk Management in Patient Safety is more important than you think: How to organize and implement a program for optimum results |
Dr. Chan-Liao Mingi,
Dr. Grace Frelita Indradjaja, and
Dr. WH Seto |
| A4: Building Cultural Competency in Health Care |
Ms. Nadia Sawaya and
Dr. Linda Luna |
| A5: Harnessing IT to improve healthcare delivery |
Dr. Png Meng Ai,
Dr. Lim Tang Li Walter, and
Dr. Edwin Wu Ji Cheng |
| A6: Dealing with difficult people: Strategies that work for different ways in which people are different |
Dr. Dups delos Reyes |
| A7: The REAL secrets on how to cut costs without sacrificing service through health promotion, prevention, waste elimination and process review |
Prof. Norman Moore |
| A8: Developing Patients as Partners Program |
Dr. Paul vanOstenberg |
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| Topic |
Speaker |
| B1: One more time: Performance measurement and appraisal. What works and what doesn't |
A/Prof. Ong Biauw Chi,
Ms. Joanne Yap, and
Dr. Paul Chang |
| B2: By popular demand! All the tools of Kaizen to improve productivity - in any hospital department |
Prof. Rene Domingo |
| B3: Developing a culture of safety to reduce medical error |
Ms. Anne Rooney and
Dr. Ling Moi Lin |
| B4: Clinical Practice Improvement Programme (CPIP) to enhance quality and safety of care |
A/Prof Quek Swee Chye and
Ms. Heidi Mah |
| B5: Everyone uses hospital equipment! How to use equipment to improve patient safety and comfort, efficiency of service and reliability of results |
Dr. Ebrahim Yacoob
Mr. Ashok Shah |
| B6: By Popular Demand: 10 tried and proven steps to improving your leadership skills |
Dr. Bob Beaudoin |
| B7: Strategic Marketing: Think Outside The Hospital Box |
Mr. Michael Podolinsky |
| B8: Creating a healthier work environment for nurses |
Ms. Jane Shivnan |
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| Topic |
Speaker |
| C1: Strategies and Environments to Maximize Innovation and People Potential |
Prof. Leonard Lerer |
| C2: Building Trust between Hospital management and clinicians |
Prof. Fock Kwong Ming,
Dr Edwin Low, and
A/Prof Tay Eng Hseon |
| C3: A Collaborative approach to patient safety |
Dr Kok Mun Foong,
Ms. Fatimah Moideen Kutty, and
Mr. Wu Tuck Seng |
| C4: Practical Case Management for Quality Care |
Dr. Sandhya Mujumdar and
Ms. Rose Low |
C5: Moving Chronic Disease Management Forward With Telehealth
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Dr. Jason Cheah and
Dr. Seow Yong Tong |
| C6: Effective Presentation Skills for every occasion |
Dr. Dups delos Reyes |
C7: Understanding your hospital department’s financial results – for non-financial managers
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Prof. Norman Moore |
| C8: How to gain a competitive advantage thru consumer research |
Dr. Keisuke Nagase |
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| Topic |
Speaker |
| D1: People Challenge in Healthcare Delivery |
Mr. Vishal Bali |
| D2: Building a “Hassle Free Hospital” Using Toyota Production System |
A/P Koh Kwong Fah and
Ms. Chew Kwee Tiang |
| D3: Facilities Management and Equipment Management Safety is Everyone’s Job!! |
Dr. James Wear and
Prof. Brooke Hollis |
| D4: Quality Improvement – Clinical and Services |
Dr. Tan Kok Hian,
Ms. Charity Wai,
Ms. Glenda Leong, and
Mr. Alson Goh |
| D5: Applications of Emerging Medical Technologies-Teleradiology |
Dr. Tyrone Goh and
Mr. Seah Hou Liang |
| D6: By Popular Demand: We negotiate more than we think: develop negotiating skills that every manager needs |
Dr. Bob Beaudoin |
| D7: Business Skills that hospital managers need |
Mr. Randall Arlett and
Ms. Olivia Branson |
| D8: One more time! The Eight Deadly Sins of Customer Service in Hospitals |
Prof. Rene Domingo |
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| Topic |
Speaker |
| Hospital Branding - Medical Tourism, Specialized Clinics or General Hospital: Do YOU have a “brand” that your patients recognize? Should you? |
Mr. John Davis |
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