Speakers

Speakers @ HMA 2020

Speakers @ HMA 2020

Dr. Alvin Chang
Clinical Director, KK Women’s and Children’s Hospital’s Quality, Safety and Risk Management

Dr Chang is the Clinical Director, Quality, Safety and Risk Management and a Senior Consultant at the Department of Neonatology, KK Women’s and Children’s Hospital(KKH). He leads the Quality Assurance activities and was a Patient Safety Lead of the Neonatal department. He co-chairs the Hospital Quality Safety and Standard committee, Chairs the KKH Patient Safety Council and is a Patient Safety Champion. Dr Chang conducts regular in-house Root Cause Analysis (RCA) workshops and Speak up for safety seminars. He is also the President of the Healthcare Quality Society of Singapore and Secretary of the Singapore Paediatric Society. He had published a Cochrane review on neonatal transport and other scientific papers in various peer-reviewed journals locally and internationally on a range of neonatal-related topics. Dr Chang also serves as the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative program with Institute for Healthcare Improvement (IHI).
 


Joyce Nazario
Patient Experience Head, St. Luke’s Medical Center
Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 10 years, with a strong background in Patient Relations Management, PX Analytics and Operations . She is currently the head of the Patient Experience Group at St. Luke’s Medical Center, the top Healthcare Institution in the Philippines, known for its brand of Great Patient Experience. She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She had given international keynote presentations to Patient Experience Leaders in the ASEAN region as well as Philippine Physician and Healthcare Organizations bridging Clinical Care and Patient Experience. She had also been a guest speaker for InSync/Press Ganey Australia, the leading provider for healthcare surveys.


Prof. Stephen Chick
Professor of Technology and Operations Management, Novartis Chaired Professor of Healthcare Management
INSEAD - Europe Campus
Steve Chick is Professor of Technology and Operations Management at INSEAD, and Academic Director of INSEAD’s Healthcare Management Initiative. His research focuses on business model innovation in health services, with projects in the areas of highly adaptive clinical trials, value-driven health technology assessment, outcomes-based reimbursement, and value-based care. Recent application areas include risk and health technology assessment for surgically transmitted Creutzfeldt-Jakob disease in the UK, value-in-health based trials for sepsis treatment, and digital innovations for patient centricity. He has been department editor for the journal Operations Research, is associate editor for Management Science’s healthcare management area, and a senior editor for Production and Operation Management’s health management area. He holds a BS from Stanford University in Mathematics and a PhD in Operations Research from UC Berkeley, has been on the faculty at the University of Michigan, and directs several executive development programs in the areas of business model innovation and leadership in health care at INSEAD.


Dr. Terawan Agus Putranto
Minister of Health
Ministry of Health Indonesia

Profile to be updated.


Jeff Staples
Chief Operating Officer
United Family Healthcare

Profile to be updated.


Dr BS Ajai Kumar
Chairman & CEO
HealthCare Global Enterprises Ltd

Profile to be updated.


Irene Chan
Director, Office of Patient Experience
KK Women’s and Children’s Hospital

Profile to be updated.


Datuk Dr. Kuljit Singh
President
Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre

Profile to be updated.


Caroline Riady
Chief Executive Officer
Siloam Hospitals

Profile to be updated.


David Boucher
Chief Business Transformation Officer
Bumrungrad International Hospital

Profile to be updated.


Dr dr Sutoto M. Kes
Chief Executive Officer
KARS - Commission on Accreditation of Hospitals in Indonesia

Profile to be updated.


Assoc. Prof Dr Kadar Marikar
Chief Executive Officer
Malaysian Society for Quality in Health

Profile to be updated.