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Please note, all award entries are judged on merit alone. No favour is given to any type of hospital e.g. large, private etc. Every entry has an equal chance of winning. Judges take into account the location and circumstances under which the hospital operates. To improve your chances of winning, answer each question clearly, and provide supporting material to allow the judges to fully understand your work and judge accordingly. The questions under each category are each structured to help you focus your answers.

You may submit any number of entries to any of the following categories. Click on these links to find out more!

 

 

 

 

 

 

 

 

 

I. Hospital Chief Executive Officer of the Year (NEW)

(This category is for the leader of the hospital that drives the organisation in achieving its mission and vision)

CRITERIA: The Hospital CEO leads the organisation in achieving its goals. They work on building an organisational culture that will nurture the skills of the team and inspire them to do better in providing care to patients. We are looking for initiatives that the CEO championed in ensuring that it is implemented in the hospital and the application of innovation in making sure that the service is sustainable in the future. More weight is given if the project or program that improves the patient experience because of the increased, improved or innovative involvement of the leader and the team. Did the CEO inspire the staff to step up and participate in brainstorming for the improvements? Did they agree to make changes that would help the hospital serve the patients better?

Scoring Factors:

(These are not the entry questions)

  • Was there real and active involvement by Hospital CEO?
  • Were the improvements largely due to the changes in way CEOs are involved in the care process
  • How innovative was the project?
  • How well did it involve others who can contribute?
  • Were there sound before and after measurements?

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II. Facility Management and Financial Improvement (NEW)

(How improvement in the predictive, preventive and corrective maintenance of equipment and facilities improve the standards of safety and care, thus increased the financial situation of the hospital)

CRITERIA: This award recognises improvements in the predictive, preventive and corrective maintenance of facilities for better standards of safety and care. And looks at how the hospital utilises the facilities in improving the profits of the organisation. More weight will be given to how well predictive and preventive maintenance is carried out and how it affected the financial management of the facility.

Scoring Factors:

(These are not the entry questions)

  • Did the project relate quality of care to equipment functioning and maintenance or to improvement in facilities?
  • Did the project, in fact, improve patient comfort, service or safety?
  • Did the project reduce costs of equipment purchase and maintenance or facilities management? Did it improve the financial management in the hospital thus bringing additional profit?
  • Was there sufficient attention paid to biomedical equipment or facilities improvement?
  • Does the project produce sustainable results?

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III. Community Involvement

(Includes free services and Environment, Energy and Green activities)

CRITERIA: This award recognises hospitals that engage the community including socially responsible practices (such as environmental protection, energy conservation); preventative health education and practical help; or other free services. More weight is given to how meaningful it is to the community it serves in terms of preventive health and/or free services.

Scoring Factors:
(These are not the entry questions)

  • To what extent does the project make a difference in the improvement of health care in the community it serves?
  •  The extent to which the hospital involves its management talent and expertise to improve health care in the community (as opposed to merely providing resources).
  • Does it have significant results or outcomes? Are these measurable? Are there testimonials, awards or other support to show the impact on the improvement of hospital service?
  • The extent the project is prevention oriented, and how well it will reduce or eliminate health care or other problems in the community. Will the benefits be long lasting and sustainable?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used, or was it only a matter of throwing money at the problem?

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IV. Cost Reduction

(Cost reduction is good only if it is waste that is reduced or eliminated with benefits accruing to both the hospital and the patient)

CRITERIA: This award recognises the reduction of waste/ inefficiency in any area of hospital operations. Especially for projects that generated concrete savings that would continue into the future. More weight is given to the project that does not require capital investment and a large part of the savings was passed on to the patient.

Scoring Factors:
(These are not the entry questions)

  • Did the project reduce costs – were these measured and reported?
  • Was the cost savings sustainable?
  • To what extent were the savings passed on the patients? How was it beneficial to the patient experience?
  • How significant was the saving(s) to the total hospital operations?
  • Were processes adequately analyzed and studied and were the team composition adequate to bring about cost reduction with minimal or no capital expenditure?

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V. Clinical Service

(This category is for the medical or clinical side of “customer service”. Programs of patient-centered care belong here as do those that demonstrate physician involvement and leadership)

CRITERIA: This award recognises programs of patient-centred care with a focus on clinical practice improvement with little or no capital outlay. The project could have been completed in any of the specialised areas of hospital management e.g. nursing, laboratory, radiology or in specialty clinics such as eye centre, renal centre etc. More weight is given to projects where clinical outcomes are measured and how well are these measurements used – or how involved were the physicians in the project.

Scoring Factors:
(These are not the entry questions)

  • Did the project improve the service of the hospital department or unit to its customers by way of better service, reduction of errors, reduced waiting time, and faster results?
  • Is it simple yet effective, something other departments can also adopt or adapt? Was there significant physician input?
  • Does it have significant results or outcomes?  Are these measurable? Are there testimonials, awards or other support to show an impact on the improvement of the department or unit's service?
  • The extent the project is prevention oriented, and how well it will reduce or eliminate the service defect. Will the benefits be long lasting?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used or was it only a matter of throwing money at the problem?

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VI. Customer Service

(This category is for the “non-medical” aspects of “customer” service)

CRITERIA: This award recognises non-medical aspects of patient (& family) experience that improve the hospital’s position as a quality service provider. This may include support departments such as Food and Nutrition, Housekeeping, Transportation etc. Please be clear where programs also reduced costs/ did not require major capital expenditure. More weight is given to projects that are innovative (in relation to the size and location of the hospital. Is it a meaningful improvement of its service considering the environment in which it operates?

Scoring Factors:
(These are not the entry questions)

  • How was the project beneficial from the patient's perspective? To what extent did it take the hospital to a higher service level?
  • Did the project not only improve service but did it also reduce costs? How did it contribute to the improvement of the service culture?
  • Does it have significant results or outcomes? Are these measurable? Are there testimonials, awards, or other support to show an impact on the improvement of hospital service?
  • The extent the project is prevention oriented, and how well it will reduce or eliminate the service defect, or reduce waste, or improve communication. Will the benefits be long lasting?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right?

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VII. Innovations in Healthcare Technology

(Medical diagnostics and every area of hospital efficiency are seriously and increasingly technology dependent. How well is the hospital using Technology?)

CRITERIA: This award is for better use of technology to improve the quality, safety and efficiency of healthcare delivery. This may include integration of different systems for improved efficiency/ productivity/ accuracy, safety of digital information, engagement of different stakeholders. Please note, judging will not be influenced by the financial capabilities of a hospital to invest in technology. More weight will be given not about how much was spent on medical equipment but how well the hospital is harnessing and embracing technology to the extent it can afford, and finding ways when it cannot afford.

Scoring Factors:
(These are not the entry questions)

  • Why is the technology project innovative and how does it make a difference in the improvement of Hospital services.
  • The extent to which the project involves all use of new technology tools and techniques, analytics and online advancements. Was there staff training at all levels?
  • Does it have significant results or outcomes? Are these measurable? Is there concrete feedback or other support to show an impact on the improvement of hospital service?
  • The extent to which and how the project is communicated to all levels, and how it is used to make sure patients are now better served.
  •  Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used, or was it only a matter of throwing money at the problem?

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VIII. Innovations in Hospital Management

(The basic functions of management, strategic directions and how management assures itself that it has control, feedback and improvement)

CRITERIA: This award recognises the most effective management innovations or improvements to its management systems, policies and practices. This may include goal setting, contact time with staff, planning of services, management of finances, the motivation of staff and feedback/ review processes. More weight will be given to innovations in how the hospital plans its services, manages its finances, motivates its staff and has developed an effective feedback /control and management review processes.

Scoring Factors:
(These are not the entry questions)

  • Why is the project innovative and how does it make a difference in the improvement of Hospital services.
  • The extent to which the project involves all levels of management and staff. Was there staff training at all levels?
  • Does it have significant results or outcomes? Are these measurable? Is there concrete feedback or other support to show an impact on the improvement of hospital service?
  •  The extent to which and how the project is communicated to all levels, and how is it audited to make sure sound management and/or good governance principles are being followed.
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used, or was it only a matter of throwing money at the problem?

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IX. Mobile and Online Services

(The explosion in technology is allowing new and excellent ways of healthcare prevention and delivery)

CRITERIA: This award is for outstanding projects that made an impact in improving its healthcare delivery via the use of mobile technology and online services. Please include details of how the use of technology helped the hospital in providing better service to its patients. More weight is given to how well its patients were served by the services offered.

Scoring Factors:
(These are not the entry questions)

  • Does the project help the hospital serve its constituents better?
  • Did it reach the intended target market efficiently and effectively?
  • How well did the project use the basic and online marketing tools and was there innovation to meet the specific needs?
  • Does it have significant results or outcomes? Was there an increase in revenue? Are there testimonials, awards, or other support to show impact on the hospital's image and reputation?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Was appropriate analysis or basic and online marketing tools used?

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X. Nursing Excellence

(Nursing is at the center of all hospital activities. How well does the hospital improve this service?)

CRITERIA: This award recognises improvements to patient experience as a direct result of innovations/ improvements in how nursing care is delivered. This may include communication between departments of the hospital; reducing nursing or other error; patient well-being and happiness. More weight is given for a project or program that improves the patient experience because of improvements and innovations in how nursing care is delivered.

Scoring Factors:
(These are not the entry questions)

  • The degree to which this is a nursing initiated and nursing led project to improve nursing service
  • Did the project bring to the team other departments who could contribute to its success?
  • Are the before and after measurements to show the project is working, and were these measurements relevant?
  • Is there feedback from patients that show it to be so?
  • How well was patient safety, well-being and comfort served?

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XI. Patient Safety

(Projects or programs to keep a patient SAFE, such as use of right equipment, infection control, minimize slips and falls and prevention of sentinel events)

CRITERIA: This award is for outstanding projects to assure patient safety in the diagnosis and delivery of care. This includes, reporting, management and prevention of sentinel events; medication errors and infection control. Please provide details of the demonstrable improvement and how this was recorded. More weight is given to how much the project or program improved patient safety and if there are measurements to back this up.

Scoring Factors:
(These are not the entry questions)

  • How well does the project assure patient safety and the prevention of sentinel events?
  • Is there significant improvement in patient safety after, as compared to before the project?
  • Does it have significant results or outcomes?  Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of hospital service?
  • The extent the project is prevention oriented, and how well it will reduce or eliminate service defects. Will the benefits be long lasting?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used, or was it only a matter of throwing money at the problem?

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XII. Talent Development

(Includes programs for training, retraining, and retaining staff)

CRITERIA: This award is for projects that develop the skills and patient care abilities of its staff to improve service. This may include softer skills such as communication, motivation or teamwork practices. The innovation, longevity and meaningfulness of the training will be considered. Please indicate the percentage of staff that was impacted by the talent development project. Special weight is given to the percent of employees covered, how well it motivates employees to provide better service and how the training improves service.

Scoring Factors:
(These are not the entry questions)

  • Does the project train and benefit a large majority of staff or is it more selective? Is it based on an analysis of needs and does it allow employees' flexibilities to learn at their own time? Is it innovative?
  • Does the project or program improve the lot and morale of the employee by way of effective professional training, adequate incentives and remuneration, ownership opportunities, and lifelong learning?
  • Does it have significant results or outcomes from the patient's point of view? Are these measurable? Are there testimonials, awards or other support to show impact on improvement of hospital service or effectiveness of the program?
  •  The extent the project is innovative and how well it will improve service. Will the benefits be long lasting?
  • Was the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Were appropriate analysis tools used or was it only a matter of throwing money at the problem?

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XIII. Most Improved Local Hospital

(Only for hospitals from the host country, Vietnam in 2019)

CRITERIA: The award is for the hospital which in the opinion of the judges is the most improved hospital in the country in which the event is being held. The improvements should primarily be in the areas of customer service and patient safety.  However the judges will also consider improvements in areas like continuing employee education, cost reduction, building and equipment maintenance, implementation of a continuous quality improvement program and involvement with the community. In many ways, this award does not differentiate between large and small hospitals and a small hospital should have an equal chance of winning as a large hospital. It also does not differentiate between a public or private hospital - since the award is for the most improved and not the best.

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XIV. Lifetime Achievement Award

(nominated by the association partner who is co-hosting the event in Hanoi, Vietnam)

The Lifetime Achievement Award is dedicated to an outstanding healthcare professional in Asia, with a preference from the host country of the event, who has done the most for making patients feel better or get better. As the term implies, it must also go to a person who has devoted his/her life or a large part thereof to this endeavor.

The person can be a hospital CEO, if he/she has been that a VERY long time and generally known to put patient’s rights ahead of everything else, or is known for his/her generosity in treating the poor and has consistently done this all his life. He or she can also be someone who has devoted his/her life to areas working with the poor, or devoted to working with drug rehabilitation, or has a distinguished career in the health care, civil service, etc. Specifically, we are looking for someone well-respected and senior in age (about 60+). We are not really looking at a specific sector like public, private, university, and others. It can be any of the above.

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