Categories & Criteria

Select the quick links below for the scoring factors of each category:


I. Patient Safety
This award is for patient safety projects from diagnosis to delivery of care. This includes safety protocols & processes, reporting, management and prevention of sentinel events such as medication errors and infection control.

Scoring Factors:

  • How well does the project assure patient safety including prevention of sentinel events?
  • How well will it reduce or eliminate errors in delivery of care?
  • Were the process and means by which the project was conducted adequate to meet its goals?
  • What are the results? Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of patient safety?
  • Is this initiative sustainable?


II. Community Involvement

This award recognises hospitals that engage the community including socially responsible practices, preventative health education and free services.

Scoring Factors:
  • To what extent does the project make a difference in the improvement of healthcare in the community it serves?
  • To what extent is senior management involved?
  • Were the process and means by which the project was conducted adequate to meet its goals?
  • What are the results? Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of patient safety?
  • Is this initiative sustainable?


III. Most Advanced Healthcare Technology

(Innovations in Healthcare Technology + Innovations in Hospital Management + Mobile & Online Services)

This award recognises a hospital who has adopted the most advanced IT (AI, big data, connected, smart technologies) among all other submissions. The introduction of IT must address a relevant and pressing need in any department so long as the hospital is able to showcase improvement before and after the IT was used.

Scoring Factors:
  • How did IT improve the pressing and relevant need?
  • How was the roll-out of IT conducted? Was ample time and consideration given for employees to train and get comfortable with it?
  • Were the process and means by which the project was conducted adequate to meet its goals?
  • What are the results? Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of patient safety?
  • Is this initiative sustainable?


IV. Patient Experience Improvement

(Customer Service + Clinical Service + Nursing Excellence)

This award recognises projects focused on improving the patient experience from admission to discharge and after care. This can be projects led by physicians, nurses and ancillary departments.

*Specify which area is being highlighted such as nursing, laboratory, pharmacy, specialty clinics, food & nutrition, and housekeeping in your submission.

Scoring Factors:
  • How did the project improve the patient journey?
  • Can it be adapted by other departments?
  • Were there significant physician/nurse input?
  • How did the project contribute to improvement of the service culture?
  • Were the process and means by which the project was conducted adequate to meet its goals?
  • What are the results? Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of patient safety?
  • Is this initiative sustainable?

V. Financial Improvement
(Cost Reduction + Facility Management & Financial Improvement)

This award recognises projects that drive revenue generation/cost savings while maintaining high quality of care. This includes waste reduction, efficient management of facilities and equipment.

Scoring Factors:
  • How did the project reduce¬†costs and drive revenue?
  • How did the project maintain high quality of care? How did the project help reduce cost to the patients?
  • Was the process and means by which the project was conducted adequate to meet its goals?
  • What are the results? Are these measurable? Are there testimonials, awards, or other support to show impact on improvement of patient safety?
  • Is this initiative sustainable?

VI. Talent Development
This award is for staff development programs to improve their skills and patient care abilities. This includes programs for talent acquisition, performance management, learning and motivation, compensation, career development, and succession planning.

Scoring Factors:
  • Does the project train and benefit a large majority of staff?
  • Is it based on an analysis of needs and does it allow flexibilities to learn at own time?
  • Were the process and means by which the project was conducted adequate to meet its goals?
  • Does it have significant results in improving employee performance to be able to service more patients? Does it result in higher patient satisfaction? Are there testimonials, awards or other support to show impact on improvement of hospital service or effectiveness of the program?
  • Is the initiative sustainable?


VII. Branding & Marketing Campaign

This award is for an innovative branding and marketing campaign that led to increase awareness of the hospital. This includes the use of traditional and online marketing tools to improve visibility, brand recognition and revenue.

Scoring Factors:
  • Does the project show the hospital in the light it was intended?
  • Did it reach the intended target market efficiently and effectively?
  • How well did the project use traditional and online marketing tools?
  • Were the process and means by which the project was conducted adequate to meet its goals? Was the composition of the team about right? Was appropriate analysis or basic and online marketing tools used?
  • Does it have significant results or outcomes? Was there an increase in revenue? Are there testimonials, awards, or other support to show impact on the hospital's image and reputation?

VII. Lifetime Achievement Award
Awarded to an individual from the host country, the Lifetime Achievement Award honours an outstanding health care professional who has made major contributions to the sector.