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Day 1 Agenda (PM)

Conference Day One, Wednesday, 11 September 2019 (PM)
Venue: National Convention Centre of Vietnam

Schedule

13:00 - 14:30

Activity/Session

Networking lunch break @ The Banquet Hall, Level 1

Speakers/Moderators

14:00 – 14:15

Tech talk by GE Healthcare @ Exhibition Hall, Level 3


XBreakout Sessions B (14:30 – 16:00)
XXX


  Quality, accreditation, & safety
XXX

14:30 - 16:00
QAS room (P347)
Level 3

B1. How to create a culture that is safe for patients and improve outcomes

  • Creating a culture of safety – patient centered care in the hospital
  • Designing a program to promote a safety culture: ‘Gemba Power Walk’ a practical empathy program enhances patient safety culture of Hanh Phuc International Hospital
  • Vanderbilt; a patient safety program to promote a culture of openness and transparency

Moderator: Prof. Rene Domingo, Professor, Operations Management Department, Asian Institute of Management (Philippines)


  Healthcare 4.0
XXX

14:30 - 16:00
H4.0 room (P309)
Level 3

B2. How to leverage technology and get closer to patients to enhance patient experience and improve outcomes

  • AI solutions to make hospitals smarter
  • Use of telemedicine, automated patient satisfaction processes and queuing tools
  • Wearables and trackers
  • Dr. Ralph Wiegner, Head of Improving Patient Experience, Siemens Healthineers
  • Mr. David Thomas Boucher, Chief Business Transformation Officer, Bumrungrad International Hospital (Thailand)
  • Mr. Bao Tran, Planning and Marketing Director, City International Hospital (Vietnam)

Moderator: Dr. Arif Mahmud, Senior General Manager, Apollo Hospitals Dhaka (Bangladesh)


  Financial Management
XXX

14:30 - 16:00
TM room (P339)
Level 3

B3. Financial perspective: The impact of universal healthcare and best ways to implement and adapt in the Asia Pacific region

  • Philippine perspective: How to manage delayed payments of government agencies to private hospitals
  • Indonesia perspective: How the implementation of UHC affects the hospitals in the country
  • Japan perspective: Implementation of UHC and the impact on the journey of international patients
  • Middle east perspective: How a successful UHC implementation impacted the nation and how it will be used in the future
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines, Inc.
  • Prof. Laksono Trisnantoro, Professor, Health Policy and Administration, Faculty of Medicine, Gadjah Mada University / Director, Graduate Programme, Hospital Management, Gadjah Mada University (Indonesia)
  • Dr Sumihito Tamura, Associate Professor, Graduate School of Medicine and Faculty of Medicine, The University of Tokyo / Director, International Medical Center, The University of Tokyo Hospital (Japan)
  • Dr. Dilshaad Ali Abas, Group CEO, Avivo Group (UAE)

Moderator: Dr. Yasunobu "Sunny" Iwasaki, Ph.D., MBA, Professor, Graduate School of Urban Management, Innovation in Healthcare Course, Osaka City University (Japan)


  Patient Experience
XXX

14:30 - 16:00
PE room (P313)
Level 3

B4. How to improve patient flow to reduce waiting time and improve health and financial outcomes

  • Utilising IT innovation such as Apps for online portals, e-prescriptions, and for faster admission and discharge. Communication and handoffs plan a role in improving patient flow, safety, and experience
  • Case example: The efficacy of "Rapid Response Team of Inha University Hospital"
  • Case example: How AKUH transformed ED and reduced LOS and its impact to the hospital services
  • Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
  • Dr. Young Mo Kim, Professor & Vice President, Medical Affairs, Inha University / President & CEO, Inha University Medical Center (South Korea)
  • Dr. Jung Soo Kim, Director, Inha Rapid Response Team / Chief, Department of Hospital Medicine, Inha University Hospital / Assistant Professor, Department of Internal Medicine, College of Medicine, Inha University (South Korea)
  • Ms. Erum Gonsalves, Senior Manager, Transformation, Aga Khan University Hospital (Pakistan)

Moderator: Dr. Sunil K Khetarpal, COO & MS, Rajiv Gandhi Cancer Institute and Research Centre (India)


  CEO Stream
XXX

14:30 - 16:00
CEO room (P343)
Level 3

B5. Joint Commission International CEO Forum

What are the key challenges that leaders are facing today and how are they shaping their enterprises to drive favourable outcomes?

The session will focus on Healthcare Industry environmental dynamics and key trends in delivering quality patient care and safety – regulatory dynamics, technology impact, competitive dynamics, people dynamics and needs (clinical staff, administrative staff, patients and caregivers, etc.)

  • Ms. Lê Thúy Anh, Chief Executive Officer, Vinmec Healthcare System (Vietnam)
  • Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown (Japan)
  • Dr. Jong-hoon Park, Chief Executive Officer, Korea University Anam Hospital (South Korea)

Moderator: Ms. Paula Wilson, President & CEO, Joint Commission International (USA)

16:00 - 16:30

Networking coffee break @ Exhibition Hall, Level 3

16:00 - 16:15

Tech talk by Siemens Healthineers @ Exhibition Hall, Level 3

16:15 - 16:30

Tech talk by Wolters Kluwer @ Exhibition Hall, Level 3


XBreakout Sessions C (16:30 – 18:00)
XXX


  Quality, accreditation, & safety
XXX

16:30 - 18:00
QAS room (P347)
Level 3

Sponsored by The Australian Council On Healthcare Standards

C1. How to reduce unwarranted variations - human errors, medical errors, etc. to ensure patient safety

  • Use of technology and outcome predictive devices
  • Reducing unwarranted variations: a 5-step framework
  • How to plan for risk management in healthcare to ensure quality and safety in your hospital
  • Prof. Quek Swee Chye, Chairman Medical Board, National University Hospital / Professor, Department of Paediatrics, Yong Loo Lin School of Medicine, National University Singapore
  • Ms. Ghada Trotabas, Head of Marketing and Sales Operations, Siemens Healthineers
  • Mr. Jonathan Carretas, Quality Management Manager, American International Hospital (Vietnam)

Moderator: Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)


  Healthcare 4.0
XXX

16:30 - 18:00
H4.0 room (P309)
Level 3

C2. How to improve healthcare services with the use of end-to-end hospital administrative software

  • Setting up EMRs to improve healthcare records
  • Case study: Using technology for productivity and better patient care (Project E.R.R.A.N.D)

Moderator: Mr. Md. Mostafizur Rahman, Medical Record Manager, FV Hospital (Vietnam)


  Talent Management
XXX

16:30 - 18:00
TM room (P339)
Level 3

C3. How to develop leaders from within the organisation to ensure succession

  • Developing leadership virtues
  • Case study: Leadership development program (TAKWEEN) between the Ministry of Health and University of Bisha
  • Case study: Hospital manager/c-level program
  • Prof. Anupam Sibal, Group Medical Director and Senior Pediatrician, Apollo Hospital Group (India)
  • Mr. Saeed J Al Qahtani, General Director, Health Affairs (Bisha Region), Ministry of Health (Saudi Arabia)
  • Dr. Roswin Rosnim Djaafar, Chief Operating Officer, Brawijaya Hospital Antasari (Indonesia)

Moderator: Dr. Koh Hau Tek, Chief Medical Officer (Dy), Jiahui Health (China)


  Financial Management
XXX

16:30 - 18:00
PE room (P313)
Level 3

16:30 - 16:50
C4.1 How to train management and middle managers in handling finances to improve the hospital’s financial outcome.
Looking at how to control inventory cost-efficiently: looking at materials used and cost across all hospitals

16:50 - 17:20
C4.2 [CFO PANEL] Financial management: cost efficiency vs cost reduction

  • How to effectively manage hospital accounts receivables
  • How to provide the best care while addressing rising cost in healthcare

17:20 - 17:40
C4.3 Case study: How regulation of professional fee for medical professionals can help improve the healthcare services; the Malaysian Perspective

17:40 - 18:00
C4.4 How to work with private healthcare investors to expand the hospital services and capacity

C4.1 Dr. A. Heri Iswanto, Deputy Dean of Student Affairs and Cooperation, Faculty of Health Science,  University of Pembangunan Nasional "VETERAN" Jakarta (Indonesia)

C4.2 [CFO PANEL]

  • Ms Portia Jayamaha, Finance Director, Hemas Hospital (Sri Lanka)
  • Ms. April Charmaine Tamba-Dalguntas, Finance Director, Ciudad Medical Zamboanga (Philippines)

C4.3 Dr Harshinderjeet Singh A/L Jeswant Singh, Senior Principal Assistant Director, Medical Practice Division, Ministry of Health Malaysia

C4.4 Mr. Mervin Teo, Vice President, Quadria Capital Investment Management

Moderator: Ms Ch’ng Lin Ling, Hospital CEO, ParkCity Medical Centre (Malaysia)


  CEO Stream
XXX

16:30 - 18:00
CEO room (P343)
Level 3

C5. Leverage the power of the Laboratory’s unique position as a data epicentre to create Greater Value: Better Outcomes, Improved Revenue & Profitability

  • Introduction – Integrated Clinical Care & Univants of Healthcare Excellence
  • Unifying for Measurably Better Healthcare Outcomes for Patients, Payors, Clinicians and Health Systems –Case Study
  • Lab of the Future: How this will reshape the way healthcare is delivered
  • How to Implement Healthcare Transformation in your Hospital – Clinical Decision Support and Change Management

Moderators: Ms. Patricia Ravalico and Dr. Pankaj Khater


  18:00 - 19:00                     Welcome Drinks Reception
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