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Day 2 Agenda (PM)

Conference Day Two, Thursday, 12 September 2019 (PM)
Venue: National Convention Centre of Vietnam

Schedule

13:00 - 14:30

Activity/Session

Networking lunch break @ The Banquet Hall, Level 1

Speakers/Moderators


Breakout Sessions E (14:30 – 16:00)
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  Awards Best Practice Presentations
XXX

14:30 - 16:00
Exhibition Hall
Level 3

[14:45 – 15:00] Innovations in Healthcare Technology Project
Incident Reporting and Learning System: A Technology and Culture change success

[15:00 – 15:15] Customer Service Project
How to Improve Patient Experience by Improving the Admission Process

[15:15 – 15:30] Community Involvement Project
Hospital Ship Specialist for Remote Community: Empowering People's Health and Social Care

[15:30 – 15:45] Facility Management and Financial Improvement Project
Admiralty Medical Centre- A Health-Promoting Medical Facility

Presenters:

  1. A/Prof Le Thi Anh Thu, Group Chief Medical Officer, Hoan My Medical Corporation (Vietnam)
  2. Mr. Lim Eng Chong, Senior Manager, Operations, Mount Elizabeth Novena Hospital (Singapore)
  3. Dr. Nanda Aulya Ramadhan, M.Kes., Purwaningsih, S.Kep., M.Kes., and Dr. dr. Gadis Meinar Sari, M.Kes., Teaching Hospital of Universitas Airlangga (Indonesia)
  4. Mr Donald Wai Wing Tai, Director, Hospital Planning and Infrastructure, Yishun Health & Ms Anuja Karve, Executive, Hospital Planning, Yishun Health (Singapore)


  Quality, accreditation, & safety
XXX

14:30 - 16:00
QAS room (P347)
Level 3

E1. How to improve hospital operations to provide better quality of healthcare

  • Using six sigma to improve healthcare services
  • Re-engineering the healthcare industry: how clinicians as healthcare leaders can help improve the quality of hospital services
  • Case study: Lean and six sigma implementation in King Hussein Cancer Center
  • Dr. David Sun, Hospital Chief Executive, North District Hospital (Hong Kong)
  • Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India
  • Dr. Asem Mansour, Chief Executive Officer / Director General, King Hussein Cancer Center (Jordan)

Moderator: Mr. Bhavdeep Singh, Chief Executive Officer (former), Fortis Healthcare (India)


  Featured Session
XXX

14:30 - 16:00
H4.0 room (P309)
Level 3

POPULATION HEALTH

E2. How to handle large population demand with limited resources and still provide the best healthcare services

  • How to promote preventive care and better manage population health
  • How to engage the community and impact the capacity of public hospitals
  • How to prepare hospitals in handling epidemics
  • Prof. Ali Ghufron Mukti, MD, PhD, Director General of Resources, Indonesian Ministry of Higher Education (Indonesia)
  • Dr. Kohar Hari Santoso, Head, East Java Provincial Health Office - Ministry of Health (Indonesia)
  • A/Prof Le Thi Anh Thu, Group Chief Medical Officer, Hoan My Medical Corporation / President, HCM Infection Control Society (Vietnam)

Moderator: Dr. Yasunobu "Sunny" Iwasaki, Ph.D., MBA, Professor, Graduate School of Urban Management, Innovation in Healthcare Course, Osaka City University (Japan)


  Talent Management
XXX

14:30 - 16:00
TM room (P339)
Level 3

E3. How to manage the younger generation of staff to improve hospital services

  • Traditional ways to the millennial ways (use of tech, etc)
  • Improving processes in digital ways

Moderator: Dr. Shanthi Bansal, Director Medical Services, Apollo Hospitals Dhaka (Bangladesh)


  Patient Experience
XXX

14:30 - 16:00
PE room (P313)
Level 3

E4. How to implement value-based care from the patient’s perspective to improve patient experience

  • The concept of “Continuity of Care” and improvement in the value of healthcare service
  • How to better work with patient organizations
  • How new care models can ensure a step change in quality of care, access to services and efficiency
  • Dr. Margarito Hernandez, President & CEO, Our Lady of Caysasay Medical Center (Philippines)
  • Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)
  • Mr. Mohammed Farouk, Associate Vice President -Strategy & Marketing, Dr. Rela Institute & Medical Centre (India)

Moderator: Mr. Md. Mostafizur Rahman, Medical Record Manager, FV Hospital (Vietnam)


  CEO Stream
XXX

14:30 - 16:00
CEO room (P343)
Level 3

E5. Hospital Investment Forum

  • Driving growth of the healthcare sector in Asia
  • Investing & Funding the growth of healthcare in Asia

Chairperson: Mr. Vishal Bali, Asia Head – Healthcare, TPG Growth (India)

16:00 - 16:30

Networking coffee break @ Exhibition Hall, Level 3


Breakout Sessions F (16:30 – 17:30)
XXX


Awards Best Practice Presentation
XXX

16:30 - 17:30
Exhibition Hall
Level 3

[16:30 – 16:45] Hospital Chief Executive of the Year
Gemba Power Walk’- first ever executed in healthcare, impact on twelve dimensions of patient safety culture to turn Hanh Phuc International Hospital into excellence

[16:45 – 17:00] Talent Development Project
PCAS Minimally Invasive Surgery Training Center

[17:00 – 17:15] Nursing Excellence Project
Improving health and anchoring care in the community through NUHS CareHub

[17:15 – 17:30] Most Improved Local Hospital
Vinmec Rising: An innovative approach to engagement of staff in innovation and quality improvement

Presenters:

  1. Ms Nguyen Thi Ngoc Hanh, Quality Management, Senior Manager, Hanh Phuc International Hospital (Vietnam)
  2. Dr. Alfred Allen E. Buenafe, Executive Director, Philippine Center for Advanced Surgery, Cardinal Santos Medical Center (Philippines)
  3. SNC Jeffrey Yoo & Mr Johnny Chan, National University Health System (Singapore)
  4. Dinh Thuy Duong, Head of Quality Management, Vinmec Healthcare System (Vietnam)


  Featured: Medico Legal Forum
XXX

16:30 - 17:30
QAS room (P347)
Level 3

MEDICO-LEGAL

F1. How to address medico legal issues

  • Medico-legal awareness among healthcare professionals – where are we now?
  • Legal aspects of lapses in patient safety: Medication errors, falls, nosocomial infection, wrong site surgery and more
  • Medical Association and their role in addressing medico-legal issues

Moderator: Dr. Thambirajah Mahadevan, Chief Executive Officer, Association of Private Hospitals of Malaysia


  Healthcare 4.0
XXX

16:30 - 17:30
H4.0 room (P309)
Level 3

F2. How hospitals can strengthen healthcare systems in the digital age to ensure better health outcomes

  • Healthcare systems and how to implement cyber security
  • Case experience: Planning and preparing for healthcare systems security
  • Dr. Sun Seung-Hoon, Chief Executive Officer, Sun Medical Center (South Korea)
  • Dr. Sitt Paing, General Manager, ICT and Innovation Department, Pun Hlaing Siloam Hospital (Myanmar)

Moderator: Dr. Widyatusti Wibisono, Head, International Relation Compartment, PERSI (Indonesian Hospital Association)


  Featured: Marketing 101
XXX

16:30 - 17:30
TM room (P339)
Level 3

F3. How to market hospitals to generate more patients

  • How to build your hospital brand using digital platforms
  • Website, online messaging lines, and social media accounts: are these necessary?
  • How can you utilise marketing tools in handling public relations
  • How marketing can help improve hospital and patient relation
  • Ms. Nguyen Thi Le Thu, Marketing & Business Development Director, FV Hospital (Vietnam)
  • Dr. Aung Pyae Kyaw, Executive Director, Asia Royal Hospital (Myanmar)
  • Dr Lia G Partakusuma, Support Director, Harapan Kita National Cardiovascular Center / Secretary General, PERSI (Indonesian Hospital Association)

Moderator: Ms Ch’ng Lin Ling, Hospital CEO, ParkCity Medical Centre (Malaysia)


  Patient Experience
XXX

16:30 - 17:30
PE room (P313)
Level 3

F4. How to maintain the right patient-doctor expectation and vice versa to improve patient experience

  • Tools that can support better communication between patients/doctors
  • Case study: Successful improvement in processes to ensure that patient’s and doctors’ expectations are met
  • Dr. Agus Suryanto, Chief Executive Officer, Dr. Kariadi General Hospital Medical Center (RSUP Dr. Kariadi) (Indonesia)
  • Mr. Abdul Razak, Chief Human Resource Officer, Bin Omeir Medical Group (UAE)
  • Ms. Vinita Bhasin, Director - Service Excellence & Customer Operations, Max Healthcare (India)

Moderator: Mr Michael L Giuliano, BSc MSc, Executive Director, Australian Council on Healthcare Standards International (Australia)


  Partnerships and Collaborations
XXX

16:30 - 17:30
CEO room (P343)
Level 3

F5. How public-private and private-private partnerships are implemented in different countries to improve outcomes

  • Vietnam Perspective: Developing public hospitals
  • Hong Kong Perspective: Development of Public-Private Healthcare Partnership
  • Malaysia Perspective: Private hospital services in supporting special treatments
  • Dr. Truong Vinh Long, cum CEO, Gia An 115 Hospital / Healthcare Managing Director, Hoa Lam Corporation (Vietnam)
  • Dr Choy Khai Meng, Chief Manager (Service Transformation), Hospital Authority (HA) / Consultant (Public-Private Partnership), Food and Health Bureau (FHB)
  • Datuk Dr. Kuljit Singh, President, Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre (Malaysia)

Moderator: Mr. Enno Nehrbass, Head of Strategy, Asia Pacific, Siemens Healthineers


  18:30 - 21:00       Awards Night and Gala Dinner (for all delegates)
                              Sponsored by The Australian Council On Healthcare Standards
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