Agenda Konferensi

Time Day 1 Day 2
08:30 Plenary Session
10:45 Coffee Break

Breakout Session 1
Quality, Accreditation & Safety Talent Management Healthcare 4.0 Quality, Accreditation & Safety Patient Experience (PX) Healthcare 4.0
Panel Discussion: Comparative study between a local vs. internationally accredited hospitals Hiring the right people for your hospital – medical staff, allied healthcare workers, admin and IT  EMR/EHR Delivery Care Models D2: The Global State of Patient Experience (PX) Telemedicine
A. Is one better than the other in ensuring patient safety and quality healthcare delivery?  A. Collaborating with marketing to show off your best selling points  A. Affordable and efficient EHR for cash-strapped hospitals in Asia A. How delivery care models are evolving to improve safety and increase efficiency A. PX Correlation to Clinical Outcomes and Financial Viability A. How telemedicine help doctors and hospitals become more efficient and improve outcomes  
B. Is there quality beyond accreditation?  B. How to build solid talent pipelines for your hospital  B. How to implement a nationwide integrated EHR B. How Singapore is moving into a value-based healthcare system B. PX Impact on Healthcare Consumerism  B. Risk management actions that can be taken to minimize risk in telemedicine
C. How to sustain efforts after inspection is over 
13:00 Lunch
14:30 Breakout Session 2
Quality, Accreditation & Safety Talent Management Healthcare 4.0 Quality, Accreditation & Safety Session E:
Patient Experience (PX)
Healthcare 4.0
A. How to manage safety and quality network for hospital chains 
Retention programs for nurses and staff
A. Staff-centricity: leveraging quarterly employee feedback results to create an engaged and empowered culture 
A. Types, common trends, tangible results and how these AI apps will affect the future of healthcare in the region 
Chronic Problem Areas
A. How to maintain safety and quality in emergency rooms and ICUs
E2: Patient Experience (PX) Organizational Structure
A. Team Structure and Functions: Setting KRAs and KPIs at the Board, C-Suite, Managerial and Frontline
RTLS and Bar Codes
A. You never have to spend much time finding that gurney again: the use of RTLS to manage and optimize assets
B. How to maintain standards when merged with another provider B. Understanding different needs and expectations for career development B. Data for research vs. data for profit: the privacy and ethics-by-design discussion  B. How to eradicate dosing and dispensing errors in pharmacies  B. Operationalizing Patient Experience: St. Luke’s Medical Center’s Journey to Patient-Centric Care

Joyce Nazario, AVP & Head of Patient Experience, St. Luke’s Medical Center, Philippines 

B. Adoption of RTLS and bar coding in hospitals: why not
16:00 Coffee Break
16:30 Breakout Session 3    
Quality, Accreditation & Safety Talent Management Healthcare 4.0   Session F:
Patient Experience (PX)
Data & Patient Safety Programs
A. How CUSP, TeamSTEPPS and patient safety programs work toward improving safety
Roundtable discussions: Choose a topic and join a small-group of 10 around a table. Each group will be led by a moderator.
A. Millenials then what? Preparing for the next generation of healthcare staff 
Electronic Data Interchange - EDI
A. Bringing a 10-year old EDI insurance claims tech to Asia: an intro

David Boucher, Chief Business Transformation Officer, Bumrungrad International Hospital (TBC)
  F2: Hot topics: complaints on social media and service recovery strategies
A. Understanding What Social Media to Act On and How to Manage Viral Complaints
B. How to measure success and what to do with your safety culture assessment data  B. Shifting from transactional to a strategic HR 
C. Leveraging technology and data to predict and be prescriptive of maintaining human resource  
D. Refresher on how education and training or the lack thereof affects patient care and financial perspective to get more budget for HR & Training 
E. How to prepare the staff and how to respond to a crises i.e. outbreak, natural disasters 
F. How to prepare and adapt for innovation: the most recent technology employed by the hospitals and the challenges in getting the staff  buy-in 
G. How to address issues of multicultural diversification in management
H. How to monitor and ensure the hospital gets a staff’s full 8 working hours 
I. Challenges of an M&A and how to recover from it 
J. Leadership development: how to improve leadership skills of managers in having a passion for continuous excellence 
B. Panel discussion: what’s holding up EDI in Asia’s health insurance?

Insurance firm – CIGNA 

  B. Service Recovery Strategies and Addressing Patients Most Common Complaints i.e. Addressing Long and/or Unpredictable Waiting Time  
18:00 Welcome Party Gala Dinner  
* Information is current as of December 2019  
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