Agenda

Agenda Konferensi

 
 Pre Conference Day, Tuesday, 21 July 2020 , Venue: Sofitel Bali Nusa Dua Beach Resort
 Schedule  Activity/Session Speakers/Moderators
 08:00 - 09:00  AM Workshop Registration
 09:00 - 12.00  JCI infection prevention and control
 Venue: Legong Room
 Dr. Wai Khuan Ng, Principal Consultant
Joint Commission Internationa
 13:00 - 14:00  PM Workshop Registration
 14:00 - 17:00  ACHS International Workshop: Using performance data to drive quality improvement
 Venue:  Legong Room
 This workshop focuses on providing participants with the essential building blocks of how to practically apply and implement safety and quality techniques and tools within a healthcare environment. The workshop incorporates interactive activities, case studies, and international healthcare standards to assist healthcare professionals in commencing their continuous quality and safety improvement journey within their own organisations.
 
The session provides participants with:
  • Skills to collect and analyse patient safety data for their organisation,
  • Decision making capabilities in the context of optimizing patient safety systems and processes to improve outcomes; and
  • Understanding and application of quality standards within a healthcare environment including assessment and evaluation techniques.
ACHS
 18:00 - 19.30  Power Dinner (for speakers and moderators only)










 
 Conference Day One, Wednesday, 22 July 2020
 Venue: Bali Nusa Dua Convention Centre
 07:00 - 0830  Registration @ Ground Floor Exhibition Hall
 08:30 - 09:35  Opening Ceremony
 Venue: Nusa Dua Hall 5 Ground Floor 
 08:25 - 08:30  Safety induction video
 08:30 - 08:35  Indonesia Raya
 dr. Ni Nyoman Tri Darmayanti, Head of Medical Services, Bali Mandara Hospital
08:50 - 09:00
 Opening Remarks
 
Richard Ireland, Managing Director, Clarion Events Asia
 08:35 - 08:40  Invocation
 dr. Made Indra Wijaya, Hospital Director, BIMC Kuta
09:00 - 09:10  Introduction of Minister of Health
 Dr. Kuntjoro Adi Purjanto, Chairman, PERSI   (Indonesian Hospital Association)
 08:40 - 08:45  Opening Ceremony dance 09:10 - 09:30  Welcome Remarks
 Dr. Terawan Agus Putranto, Minister of Health,
 Ministry of Health Indonesia
 08:45 - 08:50  Opening video 09:30 - 09:35  Presentation of appreciation plaque
  Moderator for keynote sessions (Plenary I – III): Prof. Anupam Sibal, Group Medical Director and Senior Pediatrician, Apollo Hospitals Group
 09:35 - 10:05  Plenary I: Business Model Innovation for the future of health
 Venue: Nusa Dua Hall 5 Ground Floor
  • Why technology and digital innovation is not enough, and why business model innovation help
  • How to audit your business model
  • Examples of business model innovations in health across geographies
 Prof. Stephen Chick, Professor of Technology and Operations Management, INSEAD
 10:05 - 10:25  Plenary II: Forging into a new decade 
 Venue: Nusa Dua Hall 5 Ground Floor
  • Demands of this new decade on healthcare 
  • Global challenges 
  • How we need to respond
 Paula Wilson, President & CEO, Joint Commission International
 10:25 - 10:45  Plenary III: How technology is transforming healthcare accessibility
 
Venue: Nusa Dua Hall 5 Ground Floor
  • How collaborations and partnerships play a key role
  • Role of digitalization and AI
  • What industry should focus on
 Elisabeth Staudinger, President Asia Pacific, Siemens Healthineers
 10:45 - 11:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 11:00 - 11:15  Tech talk by QUASR @ Exhibition Hall, Ground Floor
 11:15 - 11:30  Tech talk by BMJ @ Exhibition Hall, Ground Floor
 SESSION A
 (11:30 - 13:00)
Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground Floor
Talent Management
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions
Room: Kintamani 7, Mezzanine
 11:30 - 13:00
 A1 Panel Discussion: National vs
international accreditation agencies
 A2. Hiring the right people for your hospital – medical staff, allied healthcare workers, admin and IT  A3. EMR/ EHR A4: Digital Transformation A5. Emergency Preparedness
- Is one better than the other in ensuring patient safety and quality healthcare delivery?;
- Is there quality beyond accreditation?;
- How to sustain efforts after inspection is over

Panellists: 
11:30 - 11:40
Dr. Karen Luxford, Chief Executive Officer, ACHS International

11:40 - 11:50
Paula Wilson, President & Chief Executive Officer, Joint Commission International

11:50 - 12:00
Dr dr Sutoto M. Kes, Chief Executive Officer, KARS - Commission on Accreditation of Hospitals in Indonesia 

12:00 - 12:10
Assoc. Prof Dr Kadar Marikar, Chief Executive Officer, Malaysian Society for Quality in Health 

12:10 - 13:00
Q & A 

Moderator: Dr. Kaushik Banerjea, Director Medical Services, Portland District Health
11:30 - 12:00
Improving your hospital brand to hire the right people and cost efficiency strategies

12:00 - 12:30
Connecting people and performance across multiple Countries/Locations/ Sites/Units

Siemens Healthineers


12:30 - 13:00
Q & A

Moderator: Dr Gaurav Loria, Group Chief Quality Officers & Head Operations (Vice President), Apollo Hospitals Group
11:30 - 12:00
EHR - a private, not for profit hospital's digitization journey
  • why you should embark on an EHR journey and what to expect out of it;
  • Mount Alvernia Hospital's journey and lessons learnt;
  • Pre-requisites to implementing an EHR
Bruce Leong, Director, Technology and Strategy, Mt. Alvernia Hospital 

12:00 - 12:30
How to implement an integrated EHR for nationwide hospitals
  • Investing in the future and creating a scalable model for business growth; 
  • Working out in three transformation phases: infrastructure, application and data;
  • Tackling and performing proper change management
Masud Parvez, Group IT Director, Hoan My Medical Corporation; Founder and President, Vietnam Social Health Revolution (VSHR) 

12:30 - 13:00
Q & A 

Moderator: reserved
11:30 - 12:00
Healthcare unbounded: how digital transformation removes barriers
  • Document and deliver health and care
  • Unify health information
  • Collaborate seamlessly
  • See the big picture with analytics & ML supported by clean data
  • Creating partner ecosystems which support great ideas in healthcare
 Kerry Stratton, Regional Managing Director, InterSystems

12:00 - 12:30
Challenges of digital transformation

Raymund Brett Medel, Group Chief Information Officer, The Medical City 

12:30 - 13:00
Q & A 

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown
 
Fishbowl format discussion where attendees drop their business cards in a fish bowl and when their names are picked, they share their experience in managing the COVID-19 outbreak.

This discussion will focus on learnings and strategies around issues such as:
  • Stockpiling
  • Lack of equipment
  • Staff morale
  • Responses of WHO, local health authorities, neighbouring countries and bans from travel
  • Communication, transparency and fake news
Moderator: reserved
 13:00 - 14:30  Networking Lunch Break
 13:15 - 13:30  Tech talk by Siemens Healthineers @ Exhibition Hall, Ground Floor
 SESSION B 
 (14:30 - 16:00)
 Quality, Accreditation & Safety
​Room: Nusa Dua Hall 3, Ground floor
 Talent Management 
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions 
Room: Kintamani 7, Mezzanine
14:30 - 16:00
 













 
 B1. ACHS International’s Innovative Quality Improvement Approaches session  B2. Retention programs for nurses and staff  B3. AI  B4. Abbott Laboratories’ Towards Measurably Better Healthcare Performance  B5. Private equity and PPP
  • Changing mindsets from a facility to a system-wide network approach to quality improvement ;
  • Benefits of a dual accreditation program by blending the best of international standards ;
  • International collaboration to improve the healthcare infrastructure and care environments
14:30 - 14:50
Development of an innovative dual accreditation program

14:50 - 15:10
Collaborative program to improve quality of the care environment

15:10 – 15:30
Integrated safety and quality across a health service networks


15:30 – 16:00
Q & A
14:30 – 15:00
Building a culture of care in engaging and retaining healthcare professionals
  • How to address the harsh reality of second victim syndrome among healthcare professionals/nurses;
  • How to support nurses in managing their careers without having to abandon family commitment;
  • How to provide opportunities for continuous professional development
Su Tan, Head of Human Resources,
Pantai Hospital Kuala Lumpur

15:00 - 15:30
How to sustain my leadership pipeline, reenergize leaders to stay the course and help build the enterprise

15:30 – 16:00
Q & A 

Moderator: Dr Gaurav Loria, Group Chief Quality Officer & Head Operations (Vice President), Apollo Hospitals Group
14:30 – 15:00
How AI make health systems more efficient
  • Establishing system wide interoperability;
  • How to improve access through virtual care and digital front doors ;
  • Leveraging analytics to gain cost and performance insights ;
  • How to optimize, expand and advance enterprise performance and patient outcomes continuously
Dr. Ralph Wiegner, Vice President, Global Head of Improving Patient Experience and Marketing Strategy, Siemens Healthineers

15:00 - 15:30
Data for research vs. data for profit: the privacy and ethics-by-design discussion

Reserved

15:30 - 16:00
Q & A

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown 
  • Breaking silos and integrating care in your institutions
  • Understanding the critical role of diagnostics in driving outcomes 
  • Understanding the connection between hospital and laboratory KPIs 
  • Learning from case studies that illustrate value creation
14:30 – 15:00
Leadership Perspective on Integrated Care

15:00 – 15:30
Measurably Better Healthcare Outcomes – Case Study


15:30 – 16:00
Q & A 
 



14:30 – 15:00
What is the impact of private equity on healthcare?
  • What is the difference between strategic investors and financial investors? ;
  • How does PE impact the board?  founders?  management? ;
  • How do you identify the right partner for your system?
Dr. Jeff Staples, Chief Operating Officer, United Family Healthcare

15:00 – 15:30
PPP in facilities management – Malaysian case study 
  • Understand how strategic facilities management functions were identified ;
  • Learn from this example to formulate strategies, determine service requirements and communicate ;
  • Identify where PPP can work for you and how you can champion this in your country 
Dato’ Dr. Jacob Thomas, Chairman of the Board of Directors, Ramsay Sime Darby Health Care (RSDHC) Group

15:30 – 16:00
Q & A

Moderator: reserved
 16:00 - 16:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 16:00 - 16:15  Tech talk by (to be confirmed) @ Exhibition Hall, Ground Floor
 SESSION C  Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground floor
Talent Management 
Room: Kintamani 6, Mezzanine
Healthcare 4.0 
Room: Nusa Dua Hall 2, Ground floor
 CEO Stream
Room: Nusa Dua Hall 1, Ground floor
 Featured Sessions
Room: Kintamani 7, Mezzanine
   C1 .DATA & PATIENT SAFETY PROGRAMS  C2. Roundtable discussions: choose a topic and join a small-group of 10 around a table. Each group will be led by a moderator.  C3. Electronic Data Interchange – EDI  C4 Joint CommissIon International CEO Forum's forging into a new decade  C5 Medical Tourism
  16:30 - 17:00
Co-producing initiatives- the KKH experience in moving towards zero harm
  • How to show the value of continuous quality and safety improvement ;
  • Ensuring scale, spread and sustainability of efforts;
  • Co-producing and co-designing improvement initiatives
To be confirmed

17:00 - 17:30
How to measure success and what to do with your safety culture assessment data

Joint Commission International

17:30 - 18:00
Q & A 

Moderator: reserved
  • Millennials then what? Preparing for the next generation of healthcare staff;
  • Shifting from transactional to a strategic HR ; 
  • Leveraging technology and data to predict and be prescriptive of maintaining human resource ; 
  • Refresher on how education and training or the lack thereof affects patient care and financial perspective to get more budget for HR & Training ; 
  • How to prepare the staff and how to respond to a crisis i.e. outbreak, natural disasters ; 
  • How to prepare and adapt for innovation: the most recent technology employed by the hospitals and the challenges in getting the staff buy-in ; 
  • How to address issues of multicultural diversification in management ; 
  • How to monitor and ensure the hospital gets a staff’s full 8 working hours ;
  • Challenges of an M&A and how to recover from it ; 
  • Leadership development: how to improve leadership skills of managers in having a passion for continuous excellence ; 
  • How can HR help protect the organisation from various people challenges that are currently being experienced in a volatile and chaotic environment?
Moderator/s: 
  • Dr. Margarito Hernandez, President & Chief Executive Officer, Our Lady of Caysasay Medical Center 
  • Dr. A. Heri Iswanto, Deputy Dean of Student Affairs and Cooperation, Faculty of Health Science, University of Pembangunan Nasional "VETERAN" Jakarta
  • Dr. M Zakirul Karim, Senior Adviser & Quality Management Director, Hanh Phuc International Hospital
  • Dr. Sunil K Khetarpal, Chief Transformation Officer, Rajiv Gandhi Cancer Institute and Research Centre
  • Prof. Laksono Trisnantoro, Professor, Health Policy and Administration, Faculty of Medicine, Gadjah Mada University / Director, Graduate Programme, Hospital Management, Gadjah Mada University
  • Mr. Richard Lirio, Chief Operating Officer, Tagaytay Medical Center
  • Dr. Arif Mahmud, Senior General Manager, Medical Services, Apollo Hospitals Dhaka
  • Prof. Dr. Nasronudin, Dr., SpPD., KPTI., FINASIM, President, Indonesian State University Hospital Association / Director, Universitas Airlangga Hospital
  • Mr. Abdul Razak, Chief Human Resource Officer, Bin Omeir Medical Group
16:30 - 17:00
Bringing a 10-year old EDI insurance claims tech to Asia: an intro

David Boucher, Chief Business Transformation Officer, Bumrungrad International Hospital

17:00 - 17:30
Panel discussion: what’s holding up EDI in Asia’s health insurance?

17:30 - 18:00
Q & A 

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown 
16:30 - 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C


17:15 – 18:00
Q & A 

Moderator: Paula Wilson, President & Chief Executive Officer, Joint Commission International
16:30 – 17:00
Management, promotion and things to change to improve medical tourism in Indonesia
  • How BIMC Bali manages 70% foreigner patients ; 
  • Promoting medical tourism amidst competition ;
  • What could be changed to improve medical tourism in the country
dr. Meike Magnasofa, General Manager, Siloam Hospitals Bali & Operation Coordinator of Siloam, BIMC Bali Hospitals 

17:00 – 17:30
How Thailand became the world class destination for medical healthcare
 
Mr. Buranut Limjitti, Senior Vice President – International Marketing, Advertising and Public Relations, Bangkok Dusit Medical Services

17:30 – 18:00
Q & A

Moderator: Mr. Mohammed Farouk, Associate Vice President -Strategy & Marketing, Dr. Rela Institute & Medical Centre
 18:00 - 19:00  Welcome Drinks Reception
 
 Conference Day Two, Thursday, 23 July 2020
 Venue: Bali Nusa Dua Convention Centre
 08:00 - 09:00  Registration @ Exhibition Hall, Ground Floor
 09:00 - 09:05  Flag Exchange Ceremony
 Venue: Nusa Dua Hall 5 Ground floor
 Moderator for keynote sessions (Plenary IV – VI): Prof. Rene Domingo, Professor, Operations Management Department, Asian Institute of Management
 09:05 - 09:25  Plenary IV: Cyber Security
 
Venue: Nusa Dua Hall 5 Ground floor
 
Reserved
 09:25 - 09:45  Plenary V: Achieving high performing comprehensive care
 
Venue: Nusa Dua Hall 5 Ground floor
  •  Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)
 09:45 - 10:05  Plenary VI: Why hospitals should be concerned about ESG&D
 
Venue: Nusa Dua Hall 5 Ground floor
  • Hospital energy efficiency initiatives for a more sustainable future 
  • What hospitals can do to start their ESG&D journey
  • Examples of energy savings that meet long term goals of climate sustainability and short term goals of cost savings
 Caroline Riady, Chief Executive Officer, Siloam Hospitals
 10:05 - 10:45  Plenary VII: [Panel] Universal healthcare – who’s paying?
 Venue: Nusa Dua Hall 5 Ground floor  
  • Update on UHC structure in Indonesia, India and the Philippines
  • Recent challenges
  • Suggestions on faster and effective reimbursements to private hospitals
 Panellists:
  • Prof. Budi Hidayat, Faculty of Public Health, University of Indonesia
  • Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines
 Moderator:
 Philippe Pedeboscq, Managing director, Siemens Healthineers
 10:45 - 11:30  Networking coffee break @ Exhibition Hall, Ground Floor
 SESSION D
 (11:30 - 13:00)
Quality, Accreditation & Safety 
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream 
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions 
Room: Kintamani 7, Mezzanine
 11:30 - 13:00


































 
 D1. PANEL DISCUSSION: Transforming care delivery: is better always more expensive? 
 D2. The global state of patient experience  D3. Telemedicine
 D4: IHF Senior Management Symposium
 D5. Panel discussion: how private hospitals can address issues and criticisms on high cost 
  • How to successfully provide high-value care at scale
  • How to succeed in challenging markets
  • How to respond to intensified customer demands
Panellists
Dr BS Ajai Kumar, Chairman & CEO, HealthCare Global Enterprises Ltd

David Boucher, Chief Business Transformation Officer, Bumrungrad
International Hospital


Moderator:
Dr. Herbert Staehr, Global Head of Transforming Care Delivery, Siemens Healthineers
11:30 - 12:00
PX correlation to clinical outcomes
and financial viability

Jason Wolf, President, The Beryl
Institute
(TBC)

12:00 - 12:30

Delivering outcomes that matter to patients 
  • How to diagnose faster and more accurately leading to better patient outcomes; 
  • How to demonstrate better patient experience; 
  • How to increase revenue as a result of higher patient numbers;
Dr. Ralph Wiegner, Head of Improving Patient Experience, Siemens Healthineers

12:30 – 13:00
Q & A 

Moderator: Dr Sandhya Mujumdar, Adviser, Quality & Productivity Division (QPD), Agency for Integrated Care / Former Deputy Director, Medical Affairs, National University Hospital Singapore
11:30 - 12:00
How telemedicine help doctors and hospitals become more efficient and
improve outcomes 

12:00 - 12:30
Risk management actions that can
be taken to minimize risk in
telemedicine


12:30 - 13:00
Q & A


Reserved
Globalization of health care: niche market or open opportunities for international health services?
  • Get an overview of what international health represents in the health market ; 
  • Explore the different dimensions of globalization for health care ; 
  • Discuss opportunities and challenges related with the globalization of health care ; 
  • Explore the most promising areas for international health services 
11:30 - 11:40
An overview on what globalization means today in health care

Dr. Eric de Roodenbeke, CEO, International Hospital Federation 

11:40 - 11:55
Successful strategies to attract international patients and to enhance care for national patients

Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India


11:55 - 12:10
Successful strategies to leverage national capacities

12:10-13:00
Q & A 
  • How to discuss healthcare cost with stakeholders and patients for transparency and clarity ;
  • How to determine the value proposition involved in private healthcare inclusive of quality, satisfaction and patient safety ;
  • How to identify measurable indicators to show the cost is justifiable
Panellists:

11:30 – 11:40
Datuk Dr. Kuljit Singh, President, Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre

11:40 – 11:50
Dr. Bhana Chandrakamol, Deputy Managing Director, Bangpakok Hospital Group / Chief Executive Officer, Bangpakok 9 International Hospital



11:50 – 12:00
Indonesia

12:00 – 12:10
Philippines

12:10 – 13:00
Q & A
 13:00 - 14:30  Networking Lunch Break @ Exhibition Hall, Ground Floor
 SESSION E
 (14:30 - 16:00)
 Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions
Room: Kintamani 7, Mezzanine
14:30 - 16:00
 












 
 E1. High Risk Areas  E2. Operationalizing Patient Experience  E3. Sengkang General Hospital’s RTLS maximised   E4 Business Model Innovation Workshop  E5. Facility Design & Management
14:30 - 15:00 
How to maintain safety and quality in emergency rooms and ICUs

Dr. Wai Khuan Ng, Principal Consultant, Joint Commission International

15:00 - 15:30
How to eradicate dosing errors in pharmacies

Reserved

15:30 - 16:00
Q & A

Moderator: Dr Juan Lucas Rosas, Quality Management Director, FV Hospital
14:30 – 15:00
How an international hospital manages to enhance experience of patients from various cultures 
  • Understanding the settings of care for international cultures;
  • Expectations VS Service Delivery for healthcare staffs;
  • Continuum of care for international patients
Dr. Chatchai Arthur Yachantha, Division Director, Patient Experience & Engagement Services, Bumrungrad International Hospital 

15:00 – 15:30
St. Luke’s Medical Center’s journey to patient-centric care
  • Understanding PX: creating a structure and roadmap;
  • How to change culture: top-down + bottom-up buy-in of PX;
  • How to implement and execute operational strategies 
Joyce Nazario, AVP & Head of Patient Experience, St. Luke’s Medical Center

15:30 – 16:00
Q & A

Moderator: Dr Sandhya Mujumdar, Adviser, Quality & Productivity Division (QPD), Agency for Integrated Care / Former Deputy Director, Medical Affairs, National University Hospital Singapore
14:30 – 15:00
Managing hospital-wide assets centrally with Real Time Location System
  • Understanding the benefits of managing hospital-wide assets centrally ;
  • How RTLS help in asset management ;
  • Potential RTLS use cases in hospital
Jyh Lei Teng, Assistant Director, Operations, Sengkang General Hospital

15:00 – 15:30
Adoption of RTLS and bar coding in hospitals

Sengkang General Hospital

15:30 – 16:00
Q & A

Moderator:
Reserved
Finding business model innovation opportunities with idea tournaments.

Often we think of technology or medical innovation or process efficiency when improving health systems – but business model innovation is an often overlooked mechanism to improve strategic choices about how services and products are delivered. We present a strategic framework for business model innovation, and discuss how idea tournaments can help health system leaders enable their teams to find improvements to health systems. 
  • Understanding potential sources of inefficiency in health systems with a business model audit;
  • What is the idea tournament process?;
  • How idea tournaments improve the odds of finding innovative and effective solutions more quickly
Prof. Stephen Chick, Professor of Technology and Operations Management, INSEAD 
14:30 – 15:00
Safe health design and its impact on patient safety

John Yoon, Managing Director, Asia Pacific, Joint Commission International


15:00 – 15:30
Presentation B

Reserved

15:30 – 16:00
Q & A

Moderator: Dr Yash Paul Bhatia, Chairman & Managing Director, Astron Institute of International Studies
 16:00 - 16:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 SESSION F
 (16:30 - 17:30)
 Featured Sessions
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
 Awards Best Practice Presentations
Room: Nusa Dua Hall 2, Ground floor
Awards Best Practice Presentations
Room: Nusa Dua Hall 1, Ground floor
Awards Best Practice Presentations
Room: Kintamani 7, Mezzanine
 16:30 - 17:30  F1. Ageing  F2: Empathy and its beginnings  F3. Awards category 1 & 2  F4. Awards category 3 & 4  F5. Awards category 5 & 6 & 7
 16:30 - 17:30

































 
16:30 – 16:50
How hospitals can assist the elderly and assisted living 
  • How to create an ecosystem, providing all-inclusive support to the elderly in their homes;
  • Leveraging technology to make the elderly program sustainable;
  • How a comprehensive care program reduces pressure on the tertiary sector, controls cost on emergencies which could otherwise be avoided, promoting overall mental health 
Suparna Sengupta, COO, IQ City Medical College & Hospital

16:50 – 17:10
Self-fulfilment, dignity and equality of care for the elderly

17:10 – 17:30
Q&A

Moderator: Mr. Richard Lirio, Chief Operating Officer, Tagaytay Medical Center

16:30 – 16:50
How to spread empathy among nurses and clinicians

16:50 – 17:10

Leveraging data to understand what patients need;

  • How to select survey measures; 
  • Understand what tools can be deployed to leverage on survey data; 
  • Insights to what KKH discovered in their survey data

17:10 – 17:30
Q & A

Moderator: Dr Sandhya Mujumdar, Adviser, Quality & Productivity Division (QPD), Agency for Integrated Care / Former Deputy Director, Medical Affairs, National University Hospital Singapore

16:30 – 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C

17:15 – 17:30
Presentation D
16:30 – 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C

17:15 – 17:30
Presentation D
16:30 – 16:45
Presentation A
 
16:45 – 17:00
Presentation B
 
17:00 – 17:15
Presentation C
 
17:15 – 17:30
Presentation D
 18:00 - 20:00  Awards Night and Gala Dinner (for all delegates)
 Sponsored by ACHS International
   
 Post Conference Day, Friday, 24 July 2020
 07:00 - 08:30  Meeting time
 08:30 - 12:00  Hospital Tours
 (choose one out of the four hospitals listed below)
  • Siloam Hospital 
  • Bali Mandara Hospital
  • Prima Medika
  • Sanglah Provincial Hospital
 * information is current as of March 2020