Pembicara @ HMA2020

Pembicara @ HMA2020

Dr. Alvin Chang
Clinical Director, KK Women’s and Children’s Hospital’s Quality, Safety and Risk Management

Dr Chang is the Clinical Director, Quality, Safety and Risk Management and a Senior Consultant at the Department of Neonatology, KK Women’s and Children’s Hospital(KKH). He leads the Quality Assurance activities and was a Patient Safety Lead of the Neonatal department. He co-chairs the Hospital Quality Safety and Standard committee, Chairs the KKH Patient Safety Council and is a Patient Safety Champion. Dr Chang conducts regular in-house Root Cause Analysis (RCA) workshops and Speak up for safety seminars. He is also the President of the Healthcare Quality Society of Singapore and Secretary of the Singapore Paediatric Society. He had published a Cochrane review on neonatal transport and other scientific papers in various peer-reviewed journals locally and internationally on a range of neonatal-related topics. Dr Chang also serves as the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative program with Institute for Healthcare Improvement (IHI).

Dr BS Ajai Kumar
Chairman & CEO
HealthCare Global Enterprises Ltd
Dr. Ajaikumar is a doctorpreneur and the Chairman & CEO of HealthCare Global Enterprises Ltd. He is a radiation and medical oncologist with over 40 years of experience. A true visionary, he has been actively involved in various initiatives to help patients win over cancer.

Learning the ropes after completing his MBBS from St John’s Medical College, Bangalore, he went on to complete his residency training in oncology from the University of Virginia Hospital in Charlottesville, USA. Dr. Ajaikumar completed his fellowship in radiation and medical oncology from The University of Texas MD Anderson Cancer Center in Houston. While he had the opportunity to continue to practice at MD Anderson Cancer Center, he chose to start a cancer center west of Chicago in 1979. While this center grew well, Dr. Ajaikumar was keen to build a cancer care facility in India. He spent several months in the year monitoring the status of cancer care in India.

Dr. Ajaikumar believed in bringing the hub-and-spoke model to create multiple centers across India that would make cancer care affordable, at the same time, delivering high-quality care by introducing linear accelerators even in Tier2/Tier3 cities. Also, the cornerstone of his vision was the belief that cancer can be treated only one way: the right way, the first time. A vision that has helped scores of patients during the past years. HCG was instrumental in introducing high-end technologies like CyberKnife™ and TrueBeam™. It also brought in advanced bone marrow transplant therapies as well as molecular imaging.

Caroline Riady
Chief Executive Officer
Siloam Hospitals

Profile to be updated.

Dr. Chatchai Yachantha

Dr. Chatchai Yachantha graduated PhD in Medical Science (Urological research) from University of the Ryukyus, Okinawa, Japan. He also worked on designing the patient journey and patient care process for Medical Excellence Japan and worked as international clinical patient coordinator. His experience also extended to the medical network management of AXA Group in Indochina, travel mobility services, and concierge services in Asia. Currently Dr. Yachantha heads the Patient Experience and Engagement Services Division and being the co-chair of Patient Experience Committee covering from pre-arrival until post-discharge services for medical tourists and travellers that visit Bumrungrad International from around the globe.

David Boucher
Chief Business Transformation Officer
Bumrungrad International Hospital

David Boucher has worked in healthcare for over 40 years, the last 2 years as Chief Business Transformation Officer at Bumrungrad International Hospital in Bangkok, Thailand. For the 18 years prior to 2018, David served as an executive of BlueCross & BlueShield of South Carolina.

From 2012-2017, David served as President of UCI Medical Affiliates in Columbia, SC. In that capacity, he managed 80 retail medical care centers- treating nearly 850,000 patients in 2017. “Doctors Care” was the first urgent care chain in America to successfully implement a direct-to-consumer telemedicine program. From 2006 through 2016, Mr. Boucher also served as President of Companion Global Healthcare, Inc. – the world’s only medical tourism facilitator owned by a major health insurer (Blue Cross). Prior to 2000, David served as CEO at several hospitals in the U.S. Mr. Boucher earned his BS degree from Slippery Rock University (PA) and a MPH from the University of South Carolina.

David has been quoted in over 250 newspapers and journals including The Wall Street Journal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News and Fox Business News. He as delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management, and Harvard Medical School. David and his wife, Libby live in Bangkok, Thailand with their two puppies. They have 3 adult children who all live in the United States.

Dr. Eric de Roodenbeke
Director General
International Hospital Federation
Eric de Roodenbeke is Director General of the International Hospital Federation since June 2008. Previously he was Senior Health Specialist at the Global Health Workforce Alliance. From 2004 to 2006 he was Senior Health Specialist at the World Bank in which time he was Team leader for various health intervention, educational, management and capacity building programmes mostly in Africa.

He was Director of a hospital of the CHU Tours from 2001 to 2003. Between 1996 and 2001, he was health policy Senior Officer at the French Ministry of Foreign Affairs. At the beginning of his career he held various positions as hospital manager in France and abroad.

Eric de Roodenbeke has published on hospitals, health systems reforms, human resources, health facility management, and financing in developed and developing countries.

Eric de Roodenbeke, French national holds a Ph.D. in health economics, a Hospital Administration Diploma, and a Diploma in Public Health.

Irene Chan
Director, Office of Patient Experience
KK Women’s and Children’s Hospital

  • 25 years of experience in hospital and hospice administration including private, public and community health institutions. 
  • Broad set of skills including strategy, finance, operations, community engagement, programme development and patient experience. 
  • Passionate about social issues such as patient engagement, ageing, end-of-life care, community healthcare and family
Speaking Experiences
Presenter and panelist at the inaugural Asian Patient Experience Conference, 2018, Singapore.
Presenter at the MENA (Middle East North Africa) Patient Experience Innovation Summit, 2018, Dubai, UAE.
Presenter at the Patient Experience Asia Summit, 2018, Singapore.
Presenter and Faculty of the Dubai Health Forum, 2019, Dubai, UAE.
Presenter at the Asean Healthcare Transformation Summit 2019, KL, Malaysia.
Presenter and panelist at the 2nd Asian Patient Experience Summit, 2019, Singapore.
Presenter at the Annual Elsevier Dialogue SEA, 2019, Singapore.
Moderator at the Singapore Healthcare Management Congress 2019, Singapore.
Presenter, 10th KKH Scientific Meeting, 2019, Singapore.
Presenter at Arab Health, 2020, Dubai. 

Jacob Jacob
Group Chief Human Resource Officer
Columbia Asia Healthcare

Jacob has over 23 years of rich HR experience across Middle East, Africa, India and South East Asia. He has worked on various aspects within and outside the realm of HR and understands the breadth and depth of HR across the International domain. He has hands on experience in understanding Cultural & Leadership nuances across all the markets that he has worked in. 

Throughout his career he has tried to innovate his delivery of HR products and services that aid in Enterprise growth. He is extremely hands on and his approach to HR is about being pragmatic and providing customized pedegree HR solutions. His experience is varied across HR Consulting, International HR, Start Up HR and large scale Change Management HR. His domain expertise lies  in the deployment of cutomised organizational HR Strategies, Organization Development, Talent Management, Leadership Development, Employee Engagement, Learning & Development, Compensation & Benefits, Change Management, Mergers ; Acquisitions and Organization Transformation.

Dr. Jacob Thomas
Past President
Association of Private Hospitals of Malaysia (APHM)
Dato’ Dr Jacob Thomas, a medical doctor, has vast experience in hospital management, having served in various capacities at the Ramsay Sime Darby Health Care, including as the Executive Director of their Flagship Hospital, Subang Jaya Medical Centre (SJMC) from 1998 till 2006.  He is currently the Chairman of the Board of Directors of Ramsay Sime Darby Health Care (RSDHC) Group, in addition to serving as the Group Medical Advisor of its six hospitals in Malaysia and Indonesia. RSDHC is a leading tertiary care medical group in the region, reputed for its quality medical care and service excellence.

Dr Jacob Thomas is currently a past President of the Association of Private Hospitals of Malaysia (APHM) He was recently appointed by the Government of Malaysia as the Champion (Head) of the Private Healthcare Productivity Nexus under the Malaysia Productivity Corporation (MPC), which seeks to improve productivity of the private healthcare sector in Malaysia. This includes Public Private Partnership. He serves as a Councilor of the Malaysian Society for Quality in Health (MSQH), which is an accredited member of ISQua.   He is, since 2014, a Board Member of the Joint Commission International (JCI) based in Chicago.  Dr Thomas today works closely with various Government agencies and NGOs to promote Malaysian Healthcare both locally and internationally.  

Jeff Staples
Chief Operating Officer
United Family Healthcare

Profile to be updated.

John Wong
Senior Manager, office of Patient Experience
KK Women’s and Children’s Hospital (KKH)

John Wong is the Senior Manager in KK Women’s and Children’s Hospital (KKH) Office of Patient Experience. He leads the Data Intelligence and Best Practices Team, who is responsible for the reporting and analysis of Patients Reported Experience Outcome Measures (PREMs) and the collaboration with stakeholders in KKH and external parties (namely Amazon Web Services & Disney) to improve patient care and experience. John is also the co-lead for SingHealth Centre of Expertise team - Patient Experience Data Analytics, which promotes the analysis of PREMs, the development of data analytics staff within OPE domain and the sharing of best practices within SingHealth.

Prior to joining KKH, John was the APAC Customer Assurance Lead for Energizer, where he was managing customer recovery and technical support to retail customers, OEMs and MNCs like Apple, Microsoft, Dyson, Hon Hai and etc. John is experienced in quality assurance, operations, data analytics, supplier audit and market/field audit. John holds a Bachelor in Mechanical Engineering (Honours) from Lancaster University (UK) and a MBA from National University of Singapore. 

Joyce Nazario
Patient Experience Head, St. Luke’s Medical Center
Joyce is the first Certified Patient Experience Professional in Asia. She has been working in the Patient Experience field for 10 years, with a strong background in Patient Relations Management, PX Analytics and Operations . She is currently the head of the Patient Experience Group at St. Luke’s Medical Center, the top Healthcare Institution in the Philippines, known for its brand of Great Patient Experience. She is passionate about the growing movement of Patient Experience and is an advocate and active speaker in Philippine Healthcare. She had given international keynote presentations to Patient Experience Leaders in the ASEAN region as well as Philippine Physician and Healthcare Organizations bridging Clinical Care and Patient Experience. She had also been a guest speaker for InSync/Press Ganey Australia, the leading provider for healthcare surveys.

Assoc. Prof Dr Kadar Marikar
Chief Executive Officer
Malaysian Society for Quality in Health

Dr Kadar Marikar is the CEO of Malaysian Society for Quality in Health (MSQH); the Malaysian Accreditation Organisation for Healthcare Facilities and Services since 2008. He was the secretary to MSQH since 1998 until 2016. A physician by training with a post graduate degree in Hospital & Health Services Management (UK) and MPH. Serves the Ministry of Health Malaysia in various levels from Clinicians, Medical Directors and Head of Quality Standards Unit in the Ministry. Involve directly in the development and implementation of the Malaysian Healthcare Accreditation Programme for hospitals since 1995, Medical Clinics since 2012 and Chronic Dialysis Treatment since 2013 and Dental Services in 2016. Dr Kadar was appointed as a TQM Consultant; serving the Military Health Services Kingdom of Saudi Arabia from 2001 to 2007. He was also appointed as Associate Professor at the Department of Community Medicine, Faculty of Medicine University Putra Malaysia since 2004. He has successfully positioned MSQH as an organisation recognised and certified Internationally by ISQua and healthcare professionals and peers worldwide for all three Programmes namely, Certification for Organisation, Surveyors Training and Standards Development since 2008. He has initiated Malaysia to actively move towards developing the “Patient for Patients Safety Movement” in Malaysia with the technical support from WHO since 2013. He is also the WHO Technical Consultant in patient for patients safety initiatives. Dr Kadar has been instrumental in organizing MSQH National and International conferences since 2000. He is a speaker at various national and international conferences since 2000. He has also successfully helped MSQH to co-host the BMJ/IHI Conference 2017 and the 35th ISQua Conference 2018 in Kuala Lumpur. Currently he is a member of the ISQua Accreditation Council since 1999, an ISQua expert and ISQua surveyor since 2004.Had surveyed the following accreditation organisation; Aged Care Australia, NABH India, HCAC Jordan, TAS New Zealand, CBAHI Saudi Arabia and Accreditation Body Kazakhstan.

Dr. Karen Luxford
Chief Executive Officer
Australian Council on Healthcare Standards (ACHS) and ACHS International

Dr Karen Luxford is the CEO of the Australian Council on Healthcare Standards (ACHS) and ACHS International. Dr Luxford has extensive experience in governance, strategic planning, safety and quality, healthcare standards, engaging with a wide range of stakeholders and leading organizational change. Dr Luxford is a senior executive in health with over 20 years’ experience in a range of leadership roles in the public, not for profit and private sectors including CEO, Royal Australasian College of Dental Surgeons, A/g CEO and Executive Director, Clinical Excellence Commission NSW and GM of the National Breast and Ovarian Cancer Centre in Australia. Dr Luxford is also currently the Board Chair of Endometriosis Australia (NFP charity). Karen is an alumni Harkness Fellow in Healthcare Policy & Practice, Harvard Medical School, Boston, USA and is passionate about health care.

Datuk Dr. Kuljit Singh
Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre
Datuk Dr. Kuljit Singh earned his Master’s in Otorhinolaryngology from University Malaya, Kuala Lumpur in 2002. Prior to that, he served at Hospital Kuala Lumpur & Hospital Kangar, as the ENT Clinical specialist in HKL [2002], Lecturer & ENT Specialist at University Malaya Medical Centre (UMMC) and now Consultant ENT Surgeon at Prince Court Medical Centre (PCMC) since 2007.

An active member in Malaysian Medical Association (MMA) since 1996 and he has contributed and engaged himself in various roles at state and national level of MMA where he also served as the Honorary General Secretary from 2013 – 2014. In terms of networking and foreign collaborations; he has conducted meetings and presented in all the ASEAN countries and has a great networking with all the leading ENT doctors within the region and many other parts of the world. He has served the Malaysian Society of Otorhinolaryngologist [ENT] as President in 2007 and awarded meritorious awards by the society.

Ms. Paula Wilson
President & Chief Executive Officer
Joint Commission Resources and Joint Commission International

Paula Wilson is President and Chief Executive Officer of Joint Commission Resources (JCR) and its international division, Joint Commission International (JCI). JCR and JCI are not-for-profit organizations working to improve health care quality and patient safety in nearly 90 countries around the world. JCI is leading health care improvement worldwide through development of international standards for quality and safety and international patient safety goals, and by offering domestic and international consulting, international accreditation, education, publications, and e-Learning. Ms. Wilson has more than 30 years of experience in the health care industry.

Prof. Stephen Chick
Professor of Technology and Operations Management, Novartis Chaired Professor of Healthcare Management
INSEAD - Europe Campus
Steve Chick is Professor of Technology and Operations Management at INSEAD, and Academic Director of INSEAD’s Healthcare Management Initiative. His research focuses on business model innovation in health services, with projects in the areas of highly adaptive clinical trials, value-driven health technology assessment, outcomes-based reimbursement, and value-based care. Recent application areas include risk and health technology assessment for surgically transmitted Creutzfeldt-Jakob disease in the UK, value-in-health based trials for sepsis treatment, and digital innovations for patient centricity. He has been department editor for the journal Operations Research, is associate editor for Management Science’s healthcare management area, and a senior editor for Production and Operation Management’s health management area. He holds a BS from Stanford University in Mathematics and a PhD in Operations Research from UC Berkeley, has been on the faculty at the University of Michigan, and directs several executive development programs in the areas of business model innovation and leadership in health care at INSEAD.

Su Tan
Head of Human Resources
Pantai Hospital Kuala Lumpur

Su Tan started off her career as a teacher teaching English as a second language in government schools. She spent 4 years of her early teaching life teaching English to Iban children in Sarawak. After almost 8 years of teaching she decided to leave government service and carved herself a new career path in the private sector.

In the year 2002, as a Corporate Affairs Manager at a golf resort Su took an interest in human resource management and since then there was no turning back. Her experience in managing human resources in the healthcare industry started with Pantai Hospital Ipoh in 2007. Subsequently, she moved over to Pantai Hospital Kuala Lumpur as Senior HR Manager for one-half years. In 2011, she was the AGM for Group HR before she left to join Sunway Medical Centre as Director of Human Capital.

Prior to coming back to join Pantai Hospital Kuala Lumpur as Head of HR in March 2018, Su spent one-half years managing human resources at a tertiary care hospital for women & children in Abu Dhabi. Su is experienced in preparing a human resource department for survey according to international accreditation standards namely JCI and ACSH. She holds a Bachelor of Arts in English from University of London and subsequently acquired a Masters of Science in Management from University of Bristol. 

Dr dr Sutoto M. Kes
Chief Executive Officer
KARS - Commission on Accreditation of Hospitals in Indonesia

Profile to be updated.

Dr. Terawan Agus Putranto
Minister of Health
Ministry of Health Indonesia

Profile to be updated.