Agenda

Agenda

 
 Pre Conference Day, Tuesday, 21 July 2020 , Venue: To be confirmed
 Schedule  Activity/Session Speakers/Moderators
 08:00 - 09:00  AM Workshop Registration To be confirmed
 09:00 - 12.00  AM Workshop, by Joint Commission International 
 Venue: Legong Room
To be confirmed
 13:00 - 14:00  PM Workshop Registration To be confirmed
 14:00 - 17:00  PM Workshop: Using performance data to drive quality improvement
 Venue:  Legong Room
To be confirmed
 18:00 - 19.30  Power Dinner (by invite only) -










 
 Conference Day One, Wednesday, 22 July 2020
 Venue: Bali Nusa Dua Convention Centre
 07:00 - 0830  Registration @ Ground Floor Exhibition Hall
 08:30 - 09:35  Opening Ceremony
 Venue: Nusa Dua Hall 5 Ground Floor 
 08:25 - 08:30  Safety induction video
 08:30 - 08:35  Indonesia Raya 08:50 - 09:00
 Opening Remarks
 
Richard Ireland, Managing Director, Clarion Events Asia
 08:35 - 08:40  Invocation 09:00 - 09:10  Introduction of Minister of Health
 Dr. Adi Purjanto Kuntjoro, Chairman, PERSI   (Indonesian Hospital Association)
 08:40 - 08:45  Opening Ceremony dance 09:10 - 09:30  Welcome Remarks
 Dr. Terawan Agus Putranto, Minister of Health,
 Ministry of Health Indonesia
 08:45 - 08:50  Opening video 09:30 - 09:35  Presentation of appreciation plaque
  Moderator for keynote sessions: Prof. Anupam Sibal, Group Medical Director and Senior Pediatrician, Apollo Hospital Group
 09:35 - 10:05  Plenary I: Business Model Innovation for the future of health
 Venue: Nusa Dua Hall 5 Ground Floor
  • Why technology and digital innovation is not enough, and how business model innovation can help
  • How idea tournaments can help teams to strategically improve creativity to find new, implementable solutions to healthcare challenges
  • Examples of business model innovations in health in a variety of geographies
 Prof. Stephen Chick, Professor of Technology and Operations Management, INSEAD
 10:05 - 10:25  Plenary II: To be confirmed
 Venue: Nusa Dua Hall 5 Ground Floor

 Paula Wilson, President & CEO, Joint Commission International (USA)
 10:25 - 10:45  Plenary III: How technology is transforming healthcare accessibility
 
Venue: Nusa Dua Hall 5 Ground Floor
 Elisabeth Staudinger, President Asia Pacific, Siemens Healthineers (TBC)
 10:45 - 11:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 11:00 - 11:15  Tech talk by QUASR @ Exhibition Hall, Ground Floor
 11:15 - 11:30  Tech talk by BMJ @ Exhibition Hall, Ground Floor
 SESSION A
 (11:30 - 13:00)
Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground Floor
Talent Management
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions
Room: Kintamani 7, Mezzanine
 11:30 - 13:00
 A1 Panel Discussion: National vs
international accreditation agencies
 A2. Hiring the right people for your hospital – medical staff, allied healthcare workers, admin and IT  A3. EMR/ EHR  A4: Healthcare Unbounded A5. Emergency Preparedness
- Is one better than the other in ensuring patient safety and quality healthcare delivery?;
- Is there quality beyond accreditation?;
- How to sustain efforts after inspection is over

Panellists: 
11:30 - 11:40
Dr. Karen Luxford, Chief Executive Officer, ACHS International

11:40 - 11:50
Paula Wilson, President & CEO, Joint Commission International

11:50 - 12:00
Dr dr Sutoto M. Kes, Chief Executive Officer, KARS - Commission on Accreditation of Hospitals in Indonesia 

12:00 - 12:10
Assoc. Prof Dr Kadar Marikar, Chief Executive Officer, Malaysian Society for Quality in Health 

12:10 - 13:00
Q & A 

Moderator: Dr. Kaushik Banerjea, Director Medical Services, Portland District Health
11:30 - 12:00
How to ensure that my story is better than others?  Collaborating with marketing to show off your best selling points

12:00 - 12:30
Connecting people and performance across multiple Countries/Locations/ Sites/Units
  • Uncover the nuances involved in managing a multicultural and
    multilocation workforce;
  • Various touch points to really look at in managing a holistic employee experience; 
  • How each employee can, at any location, have the same chance of success as any other employee wherever they may be
Jacob Jacob, Group Chief Human Resources Officer, Columbia Asia Healthcare 

12:30 - 13:00
Q & A
11:30 - 12:00
EHR - a private, not for profit hospital's digitization journey
  • why you should embark on an EHR journey and what to expect out of it;
  • Mount Alvernia Hospital's journey and lessons learnt;
  • Pre-requisites to implementing an EHR
Bruce Leong, Director, Technology and Strategy, Mt. Alvernia Hospital 

12:00 - 12:30
How to implement an integrated EHR for nationwide hospitals
  • Investing in the future and creating a scalable model for business growth; 
  • Working out in three transformation phases: infrastructure, application and data;
  • Tackling and performing proper change management
Masud Parvez, Group IT Director, Hoan My Medical Corporation; Founder and President, Vietnam Social Health Revolution (VSHR) 

12:30 - 13:00
Q & A 

Moderator: to be confirmed
11:30 - 12:00
How digital transformation removes barriers. Healthcare is full of barriers - physical, procedural, emotional, financial. This session will help to address these barriers and create a future of care when they are none.
  • Document and deliver health and care;
  • Unify health information;
  • Collaborate seamlessly;
  • See the big picture with analytics & ML, supported by clean data;
  • Creating partner ecosystems which support great ideas in healthcare
Kerry Stratton, Regional Managing Director, InterSystems 

12:00 - 12:30
Challenges of digital transformation

Raymund Brett Medel, Group Chief Information Officer, The Medical City 

12:30 - 13:00
Q & A 

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown
 
Fishbowl format discussion where attendees drop their business cards in a fish bowl and when their names are picked, they share their experience in managing the COVID-19 outbreak.

This discussion will focus on learnings and strategies around issues such as:
  • Stockpiling
  • Lack of equipment
  • Staff morale
  • Responses of WHO, local health authorities, neighbouring countries and bans from travel
  • Communication, transparency and fake news
Moderator: to be confirmed
 13:00 - 14:30  Networking Lunch Break
 13:15 - 13:30  Tech talk by Siemens Healthineers @ Exhibition Hall, Ground Floor
 SESSION B 
 (14:30 - 16:00)
 Quality, Accreditation & Safety
​Room: Nusa Dua Hall 3, Ground floor
 Talent Management 
Room: Kintamani 6, Mezzanine
Healthcare 4.0 CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions 
Room: Kintamani 7, Mezzanine
14:30 - 16:00
 













 
 B1. ACHS International’s Innovative Quality Improvement Approaches session  B2. Retention programs for nurses and staff  B3. AI  B4. Abbott Laboratories session  B5. Private equity and PPP
This session focuses on innovative approaches to quality improvement programs through international collaborations specifically highlighting dual programs, integrated care, and the environment of care.
  • Changing mindsets from a facility to quality improvement ;
  • Benefits of a dual accreditation program by blending the best of international standards ;
  • International collaboration to improve the healthcare infrastructure and care environments
14:30 - 14:50
Development of an innovative dual accreditation program

14:50 - 15:10
Collaborative program to improve quality of the care environment

15:10 – 15:30
Integrated safety and quality across a health service networks


15:30 – 16:00
Q & A
14:30 – 15:00
Building a culture of care in engaging and retaining healthcare professionals
  • How to address the harsh reality of second victim syndrome among healthcare professionals/nurses;
  • How to support nurses in managing their careers without having to abandon family commitment;
  • How to provide opportunities for continuous professional development
Su Tan, Head of Human Resources,
Pantai Hospital Kuala Lumpur

15:00 - 15:30
How to sustain my leadership pipeline, reenergize leaders to stay the course and help build the enterprise

15:30 – 16:00
Q & A 
14:30 – 15:00
How AI make health systems more efficient
  • Establishing system wide interoperability;
  • How to improve access through virtual care and digital front doors ;
  • Leveraging analytics to gain cost and performance insights ;
  • How to optimize, expand and advance enterprise performance and patient outcomes continuously
Dr. Ralph Wiegner, Head of Improving Patient Experience, Siemens Healthineers

15:00 - 15:30
Data for research vs. data for profit: the privacy and ethics-by-design discussion

Biomind

15:30 - 16:00
Q & A

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown 
14:30 – 15:00
Presentation A

15:00 – 15:30
Presentation B

15:30 – 16:00
Q & A 
 



14:30 – 15:00
What is the impact of private equity on healthcare?
  • What is the difference between strategic investors and financial investors? ;
  • How does PE impact the board?  founders?  management? ;
  • How do you identify the right partner for your system?
Dr. Jeff Staples, Chief Operating Officer, United Family Healthcare

15:00 – 15:30
PPP in facilities management – Malaysian case study 
  • Understand how strategic facilities management functions were identified ;
  • Learn from this example to formulate strategies, determine service requirements and communicate ;
  • Identify where PPP can work for you and how you can champion this in your country 
Dato’ Dr. Jacob Thomas, Chairman of the Board of Directors, Ramsay Sime Darby Health Care (RSDHC) Group

15:30 – 16:00
Q & A
 16:00 - 16:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 16:00 - 16:15  Tech talk by (to be confirmed) @ Exhibition Hall, Ground Floor
 SESSION C  Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground floor
Talent Management 
Room: Kintamani 6, Mezzanine
Healthcare 4.0 
Room: Nusa Dua Hall 2, Ground floor
 CEO Stream
Room: Nusa Dua Hall 1, Ground floor
 Featured Sessions
Room: Kintamani 7, Mezzanine
   C1 .DATA & PATIENT SAFETY PROGRAMS  C2. Roundtable discussions: choose a topic and join a small-group of 10 around a table. Each group will be led by a moderator.  C3. Electronic Data Interchange – EDI  C4 Joint CommissIon International CEO Forum  C5 Medical Tourism
  16:30 - 17:00
Co-producing initiatives- the KKH experience in moving towards zero harm
  • How to show the value of continuous quality and safety improvement ;
  • Ensuring scale, spread and sustainability of efforts;
  • Co-producing and co-designing improvement initiatives
Dr. Alvin S M Chang, Clinical Director, Quality, Safety and Risk Management (QSRM) and Senior Consultant, Department of Neonatology, KK Women’s and Children’s Hospital

17:00 - 17:30
How to measure success and what to do with your safety culture assessment data

Joint Commission International

17:30 - 18:00
Q & A 

Moderator: to be confirmed
  • Millennials then what? Preparing for the next generation of healthcare staff;
  • Shifting from transactional to a strategic HR ; 
  • Leveraging technology and data to predict and be prescriptive of maintaining human resource ; 
  • Refresher on how education and training or the lack thereof affects patient care and financial perspective to get more budget for HR & Training ; 
  • How to prepare the staff and how to respond to a crisis i.e. outbreak, natural disasters ; 
  • How to prepare and adapt for innovation: the most recent technology employed by the hospitals and the challenges in getting the staff buy-in ; 
  • How to address issues of multicultural diversification in management ; 
  • How to monitor and ensure the hospital gets a staff’s full 8 working hours ;
  • Challenges of an M&A and how to recover from it ; 
  • Leadership development: how to improve leadership skills of managers in having a passion for continuous excellence ; 
  • How can HR help protect the organisation from various people challenges that are currently being experienced in a volatile and chaotic environment?
Moderator/s: Abdul Razak, Chief Human Resource Officer, Bin Omeir Medical Group
16:30 - 17:00
Bringing a 10-year old EDI insurance claims tech to Asia: an intro

David Boucher, Chief Business Transformation Officer, Bumrungrad International Hospital

17:00 - 17:30
Panel discussion: what’s holding up EDI in Asia’s health insurance?

17:30 - 18:00
Q & A 

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown 
16:30 - 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C


17:15 – 18:00
Q & A 
16:30 – 17:00
Management, promotion and things to change to improve medical tourism in Indonesia
  • How BIMC Bali manages 70% foreigner patients ; 
  • Promoting medical tourism amidst competition ;
  • What could be changed to improve medical tourism in the country
dr. Meike Magnasofa, General Manager, Siloam Hospitals Bali & Operation Coordinator of Siloam, BIMC Bali Hospitals 

17:00 – 17:30
Presentation B

17:30 – 18:00
Q & A
 18:00 - 19:00  Welcome Drinks Reception
 
 Conference Day Two, Thursday, 23 July 2020
 Venue: Bali Nusa Dua Convention Centre
 08:00 - 09:00  Registration @ Exhibition Hall, Ground Floor
 09:00 - 09:05  Flag Exchange Ceremony
 Venue: Nusa Dua Hall 5 Ground floor
 09:05 - 09:25  Plenary IV: Cyber Security
 
Venue: Nusa Dua Hall 5 Ground floor
 09:25 - 09:45  Plenary V: Achieving high performing comprehensive care
  •  Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)
 09:45 - 10:05  Plenary VI: why hospitals should be concerned about ESG&D
 
Venue: Nusa Dua Hall 5 Ground floor
  • Hospital energy efficiency initiatives for a more sustainable future 
  • What hospitals can do to start their ESG&D journey
  • Examples of energy savings that meet long term goals of climate sustainability and short term goals of cost savings
Caroline Riady, Chief Executive Officer, Siloam Hospitals
 10:05 - 10:45  Plenary VII: [Panel] Universal healthcare – who’s paying?
 Venue: Nusa Dua Hall 5 Ground floor
  • Prof. Budi Hidayat, Faculty of Public Health, University of Indonesia
  • Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines
 Moderator:
 Philippe Pedeboscq, Managing director, Siemens Healthineers
 10:45 - 11:30  Networking coffee break @ Exhibition Hall, Ground Floor
 SESSION D
 (11:30 - 13:00)
Quality, Accreditation & Safety 
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream 
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions 
Room: Kintamani 7, Mezzanine
 11:30 - 13:00


































 
 D1. PANEL DISCUSSION: Transforming care delivery: Is better always more expensive? 
 D2. The global state of patient experience  D3. Telemedicine
 D4: IHF Senior Management Symposium
 D5. Panel discussion: how private hospitals can address issues and criticisms on high cost 
Achieving better value in healthcare delivery is a challenge faced by providers worldwide. Better value requires improved outcomes at lower cost. As healthcare systems worldwide struggle with growing demand and diminishing resources, a stronger focus on lowering costs has become an essential priority. Transforming the way care is delivered is a crucial part of this task. In this panel, three healthcare ‘disruptors’ share the approaches they used to successfully provide high-value care at scale, to succeed in challenging markets, and to respond to intensified customer demands.

11:30 - 12:00

Dr BS Ajai Kumar, Chairman & CEO, HealthCare Global Enterprises Ltd

12:00 - 12:30
David Boucher, Chief Business Transformation Officer, Bumrungrad
International Hospital


12:30 - 13:00
Q & A


Moderator:
Dr. Herbert Staehr, Global Head of Transforming Care Delivery, Siemens Healthineers 
11:30 - 12:00
PX correlation to clinical outcomes
and financial viability

Jason Wolf, President, The Beryl
Institute
(TBC)

12:00 - 12:30

Delivering outcomes that matter to patients 
  • How to diagnose faster and more accurately leading to better patient outcomes; 
  • How to demonstrate better patient experience; 
  • How to increase revenue as a result of higher patient numbers;
Dr. Ralph Wiegner, Head of Improving Patient Experience, Siemens Healthineers

12:30 – 13:00
Q & A 
11:30 - 12:00
How telemedicine help doctors and hospitals become more efficient and
improve outcomes 

12:00 - 12:30
Risk management actions that can
be taken to minimize risk in
telemedicine


12:30 - 13:00
Q & A
Globalization of health care: niche market or open opportunities for international health services?
  • Get an overview of what international health represents in the health market ; 
  • Explore the different dimensions of globalization for health care ; 
  • Discuss opportunities and challenges related with the globalization of health care ; 
  • Explore the most promising areas for international health services 
11:30 - 11:40
An overview on what globalization means today in health care

Dr. Eric de Roodenbeke, CEO, International Hospital Federation 

11:40 - 11:55
Successful strategies to attract international patients and to enhance care for national patients

11:55 - 12:10
Successful strategies to leverage national capacities

12:10-13:00
Q & A 
  • How to discuss healthcare cost with stakeholders and patients for transparency and clarity ;
  • How to determine the value proposition involved in private healthcare inclusive of quality, satisfaction and patient safety ;
  • How to identify measurable indicators to show the cost is justifiable
Speakers:

11:30 – 11:40
Datuk Dr. Kuljit Singh, President, Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre

11:40 – 11:50
Thailand / Hong Kong 

11:50 – 12:00
Indonesia

12:00 – 12:10
Philippines

12:10 – 13:00
Q & A
 13:00 - 14:30  Networking Lunch Break @ Exhibition Hall, Ground Floor
 SESSION E
 (14:30 - 16:00)
 Quality, Accreditation & Safety
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
Healthcare 4.0
Room: Nusa Dua Hall 2, Ground floor
CEO Stream
Room: Nusa Dua Hall 1, Ground floor
Featured Sessions
Room: Kintamani 7, Mezzanine
14:30 - 16:00
 












 
 E1. High Risk Areas  E2. Operationalizing Patient Experience  E3. RTLS and bar codes  E4 Business Model Innovation Workshop  E5. Facility Design & Management
14:30 - 15:00 
How to maintain safety and quality in emergency rooms and ICUs

Joint Commission International

15:00 - 15:30
How to eradicate dosing errors in pharmacies

Wolters Kluwer

15:30 - 16:00
Q & A
14:30 – 15:00
How an international hospital manages to enhance experience of patients from various cultures 
  • Understanding the settings of care for international cultures;
  • Expectations VS Service Delivery for healthcare staffs;
  • Continuum of care for international patients
Dr. Chatchai Arthur Yachantha, Division Director, Patient Experience & Engagement Services, Bumrungrad International Hospital 

15:00 – 15:30
St. Luke’s Medical Center’s journey to patient-centric care
  • Understanding PX: creating a structure and roadmap;
  • How to change culture: top-down + bottom-up buy-in of PX;
  • How to implement and execute operational strategies 
Joyce Nazario, AVP & Head of Patient Experience, St. Luke’s Medical Center

15:30 – 16:00
Q & A
14:30 – 15:00
Managing hospital-wide assets centrally with Real Time Location System

Jyh Lei Teng, Assistant Director, Operations, Sengkang General Hospital (TBC) 

15:00 – 15:30
Adoption of RTLS and bar coding in hospitals

15:30 – 16:00
Q & A

Moderator:
to be confirmed
Finding business model innovation opportunities with idea tournaments.

Often we think of technology or medical innovation or process efficiency when improving health systems – but business model innovation is an often overlooked mechanism to improve strategic choices about how services and products are delivered. We present a strategic framework for business model innovation, and discuss how idea tournaments can help health system leaders enable their teams to find improvements to health systems. 

Understanding potential sources of inefficiency in health systems with a business model audit;
What is the idea tournament process?;
How idea tournaments improve the odds of finding innovative and effective solutions more quickly

Prof. Stephen Chick, Professor of Technology and Operations Management, INSEAD 
14:30 – 15:00
Presentation A

15:00 – 15:30
Presentation B

15:30 – 16:00
Q & A
 16:00 - 16:30  Networking Coffee Break @ Exhibition Hall, Ground Floor
 SESSION F
 (16:30 - 17:30)
 Awards Best Practice Presentations
Room: Nusa Dua Hall 3, Ground floor
Patient Experience 
Room: Kintamani 6, Mezzanine
 Awards Best Practice Presentations
Room: Nusa Dua Hall 2, Ground floor
Awards Best Practice Presentations
Room: Nusa Dua Hall 1, Ground floor
Awards Best Practice Presentations
Room: Kintamani 7, Mezzanine
 16:30 - 17:30  F1. Ageing  F2: Empathy and its beginnings  F3. Awards category 3 & 4  F4. Awards category 5 & 6 & 7  F4. Awards category 5 & 6 & 7
 16:30 - 17:30

































 
16:30 – 16:50
How hospitals can assist the elderly and assisted living 
  • How to create an ecosystem, providing all-inclusive support to the elderly in their homes;
  • Leveraging technology to make the elderly program sustainable;
  • How a comprehensive care program reduces pressure on the tertiary sector, controls cost on emergencies which could otherwise be avoided, promoting overall mental health 
Suparna Sengupta, COO, IQ City Medical College & Hospital

16:50 – 17:10
Presentation B

17:10 – 17:30
Q&A

16:30 – 16:50
How to spread empathy among nurses and clinicians

Irene Chan, Director, Office of Patient Experience, KK Women’s and Children’s Hospital

16:50 – 17:10

Leveraging data to understand what patients need;

  • How to select survey measures; 
  • Understand what tools can be deployed to leverage on survey data; 
  • Insights to what KKH discovered in their survey data

John Wong, Senior Manager, Office of Patient Experience, KK Women’s and Children’s Hospital

17:10 – 17:30
Q & A

16:30 – 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C

17:15 – 17:30
Presentation D
16:30 – 16:45
Presentation A

16:45 – 17:00
Presentation B

17:00 – 17:15
Presentation C

17:15 – 17:30
Presentation D
16:30 – 16:45
Presentation A
 
16:45 – 17:00
Presentation B
 
17:00 – 17:15
Presentation C
 
17:15 – 17:30
Presentation D
 18:00 - 20:00  Awards Night and Gala Dinner (for all delegates)
 Sponsored by ACHS International
   
 Post Conference Day, Friday, 24 July 2020
 07:00 - 08:30  Meeting time
 08:30 - 12:00  Hospital Tours
 (choose one out of the four hospitals listed below)
  • Siloam Hospital 
  • Bali Mandara Hospital
  • Prima Medika
  • Sanglah Provincial Hospital
 * information is current as of February 2020