Speakers

John Wong

Senior Manager, Office of Patient Experience, KK Women’s and Children’s Hospital

About

John Wong is the Senior Manager in KK Women’s and Children’s Hospital (KKH) Office of Patient Experience. He leads the Data Intelligence and Best Practices Team, who is responsible for the reporting and analysis of Patients Reported Experience Outcome Measures (PREMs) and the collaboration with stakeholders in KKH and external parties (namely Amazon Web Services & Disney) to improve patient care and experience. John is also the co-lead for SingHealth Centre of Expertise team - Patient Experience Data Analytics, which promotes the analysis of PREMs, the development of data analytics staff within OPE domain and the sharing of best practices within SingHealth.
 
Prior to joining KKH, John was the APAC Customer Assurance Lead for Energizer, where he was managing customer recovery and technical support to retail customers, OEMs and MNCs like Apple, Microsoft, Dyson, Hon Hai and etc. John is experienced in quality assurance, operations, data analytics, supplier audit and market/field audit. John holds a Bachelor in Mechanical Engineering (Honours) from Lancaster University (UK) and a MBA from National University of Singapore.
 
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