Company: Johns Hopkins Hospital & Johns Hopkins Armstrong Institute for Patient Safety and Quality
Job title: Patient Safety Specialist
Paula Kent is a patient safety coordinator for the Johns Hopkins Hospital and is responsible for planning, implementing and evaluating safety programs throughout the hospital. Her primary responsibility involves working with the Comprehensive Unit-based Safety Program (CUSP) teams to promote a culture of sharing and learning from defects, and to work toward meeting safety goals. In this capacity, she is able to observe the safety and teamwork cultures across the organization, and especially on CUSP teams. Kent works with new teams to help in implementation as well as in supporting the training for new executives. Kent also has responsibility for the administration of the Safety Culture Assessment Survey house-wide annually, along with conducting analysis and debriefings.
She has a Master’s of Nursing and an M.B.A. from Johns Hopkins University and is currently enrolled in the Dr.P.H. program at the Johns Hopkins Bloomberg School of Public Health, with a focus in health, policy and management. She has been with The Johns Hopkins Hospital for more than 30 years and has an interest in measurement and monitoring of the performance of health care organizations to improve the culture of safety and delivery of safe patient care.
Kent has presented on safety topics both nationally and internationally (Mexico, Great Britain, Vietnam, Saudi Arabia and Korea) and has facilitated the education of staff and the establishment of safety teams in the United Arab Emirates. She collaborates with Johns Hopkins’ schools of nursing, public health and medicine, and the Armstrong Institute on teamwork and communication and patient safety programs.